Assistant Manager

WSH Management, Inc; Los Angeles (CA); On-site; USD 54,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with employer match

Paid vacation

15 company holidays

Job summary

WSH Management, Inc. is seeking an Assistant Property Manager for a 281-unit community in Los Angeles, CA. The role supports leasing, marketing, and resident relations while handling accounting tasks and vendor payments.

Shift: 40 hours/week, Mon–Fri, 8:00 AM–5:00 PM, with benefits including medical/dental/vision, life insurance, and a 401(k) match. Candidate should have at least two years in property management or customer service, high school diploma, and a willingness to obtain Fair Housing

Qualifications

• Must have high school diploma or equivalent; some college preferred.
• Minimum of two years experience with property management or customer service.
• Strong attention to detail and sales ability.
• National Apartment Leasing Professional (NALP) preferred.
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• OSHA laws and regulations, willingness to obtain within six months.
• Must possess a valid Driver’s License and reliable transportation.

Responsibilities

• Greet prospects and qualify by covering all criteria.
• Record all visits on appropriate reports and file guest cards.
• Demonstrate community and apartment/model; communicate features and benefits to clients.
• Process applications and secure deposits per procedures and Fair Housing requirements.
• Update availability, process approvals, and submit applications for review.
• Ensure apartment is ready for move-in on agreed date.
• Follow up with prospects who did not close and refer to sister communities if needed.
• Manage renewals and notices; monitor advertising effectiveness.
• Receive calls and visits; respond to resident requests promptly and professionally.
• Post rents to accounting system; assist in maintaining vendor payments.

Skills

Property management

Customer service

Attention to detail

Sales ability

Communication skills

Education

High School Diploma or equivalent

NALP certification preferred

Tools

Yardi

Microsoft Office

Job description

Position OverviewThe Assistant Property Manager is responsible for a property of 281 units. Effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, affordable housing program compliance and resident relations for the community. The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting recordsThe Assistant Property Manager is responsible for a property of 281 units. Effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, affordable housing program compliance and resident relations for the community. The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting recordsWhat We Offer• Pay: $26.00–$28.50 per hour• Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM.• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match• Time Off: Paid vacation and 15 paid company holidaysKey Responsibilities• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).• Immediately record all telephone and in-person visits on appropriate reports.• Files own guest cards and maintain according to established procedures.• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manage for approval. Follow up with applicant regarding status.• Ensure apartment is ready for resident to move-in on agreed date.• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.• Monitor renewals. Distribute and follow-up on renewal notices.• Assist in monitoring advertising effectiveness.• Distribute all company or community-issued notices.• Represent the company in a professional manner at all the times.• Operate computers programmed with accounting software to record, store and analyze information.• Understand the lease agreement and application.• Accept rental payments and post rents to the computer.• Comply with federal, state and company policies, procedures and regulations.• Record monies collected and prepare bank deposit slips on an on-going basis.• Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.• Communicate with Property Managers regarding accuracy of invoices received; and invoices are coded correctly, according to company procedures.• Ensure that all invoices received are approved, entered and paid within a timely manner.• Access computerized financial information to resolve vendor and payment disputes.• Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.• Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.• Prepare statement of accounting notices for past residents.• Provide accounting support to Property Managers.• Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.• Assist with maintaining compliance with all applicable Affordable Housing programs.• Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.• Provide general clerical assistance to community office• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, updating status in Yardi.• Maintain open communication with Property Manager and Maintenance Technician.• Contribute to cleanliness and curb appeal of the community on continuing basis.• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.• Enforce policies of the community.• Advise residents of referral concessions (if permitted).• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.• Distribute newsletters, pamphlets, flyers, etc.• Assist in conducting market surveys and shop competitive communities.• Learn and ensure compliance with all company, local, state and federal safety rules.• Daily review of all emails and respond as necessary within 24 hours.• Ensures that unsafe conditions are corrected in a timely manner.Abilities• Must possess a positive attitude and the ability to smile under all circumstances.• Participate in training in order to comply with new or existing laws.• Ability to work a flexible schedule, including evenings and weekends.• Strong command of the English language, including proper grammar, spelling, and sentence structure.• Thorough understanding of the English language and ability to communicate effectively with others.• Strong writing and proofreading skills.• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.• Comply with expectations as demonstrated in the employee handbook.• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.• High School Diploma or equivalent required; some college preferred.• A Minimum of two years experience with property management or customer service.• Must possess strong attention to detail and sales ability.• National Apartment Leasing Professional (NALP) preferred.• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.• OSHA laws and regulations, willingness to obtain within six months.• Demonstrate an ability to support and contribute to community team.• Demonstrate strong oral and written communication skills.• Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software.• Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.WSH Management has managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees. Come join us!WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.WSH Management is a drug free workplace.WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO.