Office Assistant

Eastern Connecticut Health Network (ECHN); Manchester (CT); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a community hospital as an Office Assistant, where you will provide essential clerical support, ensuring excellent patient care and engagement. This entry-level position requires strong customer service skills and attention to detail. Enjoy generous vacation time, health benefits, and opportunities for career growth within a supportive environment.

Benefits

Generous Vacation

Sick Time

401(k) and Medical/Dental/Vision Insurance

Tuition Reimbursement

Free Parking

Discounts at local retailers

Career Growth Opportunities

Qualifications

• Knowledge of medical terminology.
• Medical office experience preferred.

Responsibilities

• Provide clerical and administrative support in medical office settings.
• Greet patients, verify insurance, and schedule appointments.
• Maintain confidentiality and adhere to HIPAA requirements.

Skills

Customer Service

Interpersonal Skills

Communication

Attention to Detail

Education

High school diploma or equivalent

Tools

Meditech

Ntierprise

Job description

Join to apply for the Office Assistant role at Eastern Connecticut Health Network (ECHN)

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Join to apply for the Office Assistant role at Eastern Connecticut Health Network (ECHN)

We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care.

What We Offer

• Generous Vacation that is front loaded based on budgeted hours. Ex. 40 hours/ week = 26 days a year!
• Sick Time on an accrual basis
• 401(k)/Medical/Dental/Vision Insurance/Employee Assistance Program/Voluntary Benefit Options
• Tuition Reimbursement- eligible after 3 months of employment!
• Free Parking at all work sites: MMH- Employee Parking garage and parking lot, RGH- Parking lot
• Perk Spots (Discounts at local retailers, restaurants, travel, and childcare centers)
• Career Growth within the organization via career ladders, committee involvement, and more.
  
  

Position Summary

Office Assistants provide clerical and administrative support in medical office settings. They are responsible for greeting patients in person and over the phone, providing information, verifying insurance, scheduling appointments, verifying and updating patient information, collecting co-pays, providing forms for completion, obtaining pre-authorizations, arranging for referrals and testing, obtaining signatures, following established escalation procedures and communicating with office staff and providers. Office Assistants must demonstrate attention to detail, accuracy, professional etiquette and superior customer service skills at all times.

Education/Certification

• High school diploma or equivalent required
  
  

Experience

• Knowledge of medical terminology
• Medical office experience preferred
  
  

Competencies

• Some knowledge of computer scheduling systems, preferably Meditech and Ntierprise.
• Excellent customer service and interpersonal skills.
• Comfortable working in a fast paced confidential medical environment.
• Must be team oriented with excellent written and verbal communication skills.
• Sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, care, push and /or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination.
• Ability to maintain working relationships and interact with patients and employees on a daily basis.
• Reliable transportation and the ability to float to other offices when required.
• Keyboarding skills.
  
  

ESSENTIAL DUTIES And RESPONSIBILITIES

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

• Performs front office desk duties to include verify and updates patient information in the computer, collects co pays, provides any necessary forms needing completion, obtains signatures as necessary.
• Maintain and updates current information on physicians schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Oversees and maintains clean, orderly waiting area.
• Answers phone in a pleasant manner, screens calls and takes messages, provides information and handles patients’ needs expeditiously, escalates potentially urgent patient situations per office protocol.
• Maintain tracking logs as requested by management.
• Supplements office staff by assisting with scanning, photocopying, faxing, and computer input/typing.
• Check patient insurance eligibility.
• Attend meetings as required.
• Primary Care staff participates in Patient Centered Medical Home Care Team collaborations.
• Obtain precertifications for tests, procedures, treatments, medications and hospitalizations as needed.
• Schedule and arrange referrals and outside testing for patients as directed by physician
• Responds to requests including from physician offices and patients to have medical records sent to other facilities.
• Maintain confidentiality and adheres to HIPPA requirements.
• May be required to perform other duties as requested by Management.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care and Medical Practices

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