Office Assistant

SSM Health; Madison (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

SSM Health in Madison, WI, is seeking an Office Assistant for the Internal Medicine and Pediatrics clinic. The role supports the clinic with administrative tasks, greets patients, coordinates appointments, maintains records, and assists providers to ensure smooth daily operations.

The position involves day-shift work, a 32-hour workweek, and a focus on providing compassionate, patient-centered service in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required, or 10 years of work experience.
• Minimum one year of experience.
• Strong organizational and communication skills.

Responsibilities

• Greets patients or visitors, answers or screens telephone calls, files, distributes mail and performs general clerical duties.
• May provide assistance with programs/software for Providers and assemble/maintain patient charts.
• Make copies, answer phones, schedule appointments, and maintain records.
• Maintain office inventory and ensure equipment is in good working order; request repairs as needed.
• Communicate with patients, families, physicians and other healthcare team members about patient care according to protocol.

Skills

Customer service

Clerical skills

Communication

Telephone handling

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

WI-SSM Health Dean Medical Group Madison North High Point

Worker Type

Regular

Job Highlights

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

As an Office Assistant, you'll be the friendly first point of contact, helping patients and families, coordinating appointments, managing records, supporting providers, and keeping daily office operations running smoothly. This role is perfect for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in making a meaningful impact on patient care behind the scenes.

Department

Internal Medicine and Pediatrics

Schedule

32 hours per week - 4 days a week (no weekends or holidays) Start/end time TBD on Day Shift

Job Summary

Supports clinic, department or program in an administrative capacity.

Job Responsibilities and Requirements

Primary Responsibilities

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Greets patients or visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for Providers. May assemble and maintain patient charts.
• Responsible for making copies, answering phones, making appointments, and maintaining records.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

7061040164 West IM

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

32

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.