Office Assistant

SSM Health; Madison (WI); On-site; USD 32,000 - 42,000; Part time

Job summary

SSM Health Urgent Care Madison is seeking an Office Assistant to support the clinic as a communication hub among patients, providers, clinical staff, imaging and lab services to ensure efficient patient care.

The role involves multitasking across scheduling, answering phones, maintaining records, coordinating patient needs and supporting office operations in a fast-paced environment. A high school diploma or GED is required, with one year of experience preferred.

Qualifications

• High School diploma or GED, or 10 years of work experience.
• One year experience in a similar administrative role is preferred.

Responsibilities

• Greets patients and visitors, answers and screens calls, files, and distributes mail.
• Maintains patient records and assists with scheduling and office operations.
• Coordinates patient needs and communicates with providers and staff to ensure efficient care.

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

WI-SSM Health Dean Medical Group Madison North High Point

Worker Type

PRN

Job Highlights

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Office Assistant

This Office Assistant role is a vital part of the Urgent Care team, serving as the communication hub between patients, providers, clinical staff, imaging, lab services, and other departments to help ensure efficient patient care. In a typical day, this person multitasks across scheduling appointments, answering phones, maintaining records, coordinating patient needs, and supporting office operations while prioritizing competing demands in a fast-paced environment. The role offers a high level of variety and flexibility, making it an excellent fit for someone who enjoys staying organized, communicating with a wide range of people, and helping keep the clinic running smoothly.

Department

Urgent Care

Location

SSM Health Urgent Care

752 N. High Point Road, Madison, WI 53717

Schedule

PRN (pick up shifts based on department needs)

Clinic Hours

Monday-Friday 7am-7pm, Sat/Sun 8am-4pm (open 365 days/year)

Job Summary

Supports clinic, department or program in an administrative capacity.

Job Responsibilities and Requirements

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Greets patients or visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for Providers. May assemble and maintain patient charts.
• Responsible for making copies, answering phones, making appointments, and maintaining records.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

7880840164 CO Dane Centralized Operations

Work Shift

Rotating Shift (United States of America)

Scheduled Weekly Hours

0

Equal Opportunity Employer Statement

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.