Office Assistant

SSM Health; Madison (WI); On-site; USD 21,000 - 28,000; Part time

Job summary

SSM Health Dean Medical Group Madison North High Point is seeking an Office Assistant to be the friendly first contact for patients and families. You will coordinate appointments, manage records, and support providers while helping keep the clinic running smoothly.

The role focuses on front-desk hospitality, basic chart assembly, and routine clerical tasks in a fast-paced healthcare setting. 32 hours weekly, day shift, four days, with start/end times TBD.

Qualifications

• High School diploma or GED or equivalent experience.
• Minimum one year of administrative/clerical experience.
• Experience with patient records and scheduling is a plus.

Responsibilities

• Greet patients and visitors and answer phones per protocol.
• Schedule appointments and maintain patient records accurately.
• Support providers and manage general office operations.

Skills

Customer service

Telephone etiquette

Administrative support

Record management

Education

High School diploma/GED

10 years of work experience

Job description

It's more than a career, it's a calling.

WI-SSM Health Dean Medical Group Madison North High Point

Worker Type:

Regular

Job Highlights:

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

As an Office Assistant, you'll be the friendly first point of contact, helping patients and families, coordinating appointments, managing records, supporting providers, and keeping daily office operations running smoothly. This role is perfect for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in making a meaningful impact on patient care behind the scenes.

Department: Internal Medicine and Pediatrics

Schedule: 32 hours per week - 4 days a week (no weekends or holidays) Start/end time TBD on Day Shift

Job Summary:

Supports clinic, department or program in an administrative capacity.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Greets patients or visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for Providers. May assemble and maintain patient charts.
• Responsible for making copies, answering phones, making appointments, and maintaining records.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

7061040164 West IM

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

32

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.