Office Assistant

Independent Management Services; Lapeer (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with employer matching

Paid time off

Job summary

Independent Management Services is seeking an organized administrative leasing specialist for SILVER MAPLE VILLAGE in Lapeer, MI. The role focuses on processing rental applications, reviews of credit, and supporting site operations on-site.

You will manage waitlists, prepare approval/denial letters, conduct move-in orientations, and coordinate move-ins/outs, while maintaining compliance with housing regulations and delivering excellent resident service.

Qualifications

• Basic office skills: typing, filing, telephone etiquette.
• Excellent follow-up via phone and email.
• Proficiency with Paycom and Microsoft Office preferred.
• Demonstrated attendance and punctuality in prior roles.
• Must adhere to Federal Fair Housing Laws.

Responsibilities

• Process rental applications and credit reports with recommendations to Site Manager.
• Maintain rental waitlist and prepare approval/denial letters.
• Conduct move-in orientation and review leases and house rules.
• Schedule move-ins/outs, applicant interviews, and key dates.
• Provide admin support: filing, answering phones, mail, data entry.
• Generate reports to aid in managing assets, expenses, and finances.
• Process payables and pay community expenses.
• Purchase and inventory office supplies.
• Handle delinquent accounts and report activity to Site Manager.
• Respond to resident requests and concerns; maintain professional relations.
• Report to Site Manager; onsite attendance required.

Skills

Typing

Filing

Phone etiquette

Follow-up

Attendance

Tools

Paycom

Microsoft Office

Job description

Job Details

Job Location: SILVER MAPLE VILLAGE - Lapeer, MI 48446

Position Type: Full Time

Job Shift: Day

Responsibilities

• Frequent telephone and personal contact with perspective/current residents.
• Initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to perspective residents.
• Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
• Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
• Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process all payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while always maintaining a professional demeanor.
• Reports directly to the Site Manager.
• Onsite attendance required / non-remote work.

Job Qualifications

• Basic office skills including typing, filing, and telephone etiquette.
• Excellent follow‑up skills via telephone and email correspondence.
• Proficiency with Paycom software and Microsoft Office suite preferred.
• Demonstrated track record regarding work attendance and reporting for work timely.
• Must adhere to Federal Fair Housing Laws.

Salary & Benefits

We offer a competitive salary plus benefits including:

• Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
• Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
• 401(k) with above‑average employer matching contribution.
• Generous paid time off package.
• Training and employee development program.
• Among many other employee benefit