Office Assistant

Independent Management Services; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Identity theft protection

401(k) with company match

Paid time off

Training and development

Job summary

Independent Management Services in Cleveland, OH is seeking a detail‑oriented leasing administrator to support on-site operations at Rainbow Terrace. You will process rental applications, credit reports, and approvals, maintain the waitlist, and prepare letters for residents while coordinating move-ins and move-outs.

This role requires solid office skills, reliability, and familiarity with Paycom and Microsoft Office.

Qualifications

• Basic office skills: typing, filing, telephone etiquette.
• Excellent follow-up via phone and email.
• Proficiency with Paycom and Microsoft Office preferred.
• Reliable attendance and timely reporting.

Responsibilities

• Handle initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to residents.
• Complete move-in orientation with residents including reviewing lease and House Rules.
• Schedule move-ins/outs and applicant interviews.
• Provide administrative support: filing, typing, phones, mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while maintaining professionalism.
• Reports directly to the Site Manager.
• Onsite attendance required.

Skills

Office basics

Typing

Phone etiquette

Punctuality

Fair Housing

Tools

Paycom

Microsoft Office

Job description

Job Details

Job Location: Rainbow Terrace - Cleveland, OH 44104

Position Type: Full Time

Job Shift: Day

Responsibilities

• Frequent telephone and personal contact with perspective/current residents.
• Initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to perspective residents.
• Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
• Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
• Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process all payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while always maintaining a professional demeanor.
• Reports directly to the Site Manager.
• Onsite attendance required / non-remote work.

Job Qualifications

• Basic office skills including typing, filing, and telephone etiquette.
• Excellent follow-up skills via telephone and email correspondence.
• Proficiency with Paycom software and Microsoft Office suite preferred.
• Demonstrated track record regarding work attendance and reporting for work timely.
• Must adhere to Federal Fair Housing Laws.

Salary & Benefits

We offer a competitive salary plus benefits including:

• Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
• Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
• 401(k) with above-average employer matching contribution.
• Generous paid time off package.
• Training and employee development program.
• Among many other employee benefit