Office Assistant

Integrea Community Mental Health Systems Career Center; LaFayette (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health and dental insurance (BlueCross

Vision insurance

RSA retirement plan

Supplemental insurance options

Job summary

Integrea Community Mental Health System is seeking an Office Assistant to provide front-line administrative support in our mental health clinic. You will greet consumers, manage calls, schedule appointments, and maintain accurate records, including collecting and updating insurance information to ensure proper billing.

You will assist with billing preparation, maintain demographics in the electronic health record, handle forms and records requests, and support staff while upholding HIPAA and

Qualifications

• HIPAA compliance knowledge.
• Experience in front-line medical/mental health administration.
• Ability to collect and verify insurance information for billing.

Responsibilities

• Greet consumers and visitors professionally and create a welcoming environment.
• Answer and direct phone calls, respond to inquiries, and schedule appointments.
• Collect, verify, and update consumer insurance information at intake and visits.
• Maintain demographic and contact information in the electronic health record.
• Assist with processing forms, medical records requests, and other admin tasks.
• Support staff by preparing and organizing documentation as needed.
• Ensure HIPAA/confidentiality compliance when handling records.
• Monitor waiting area and assist consumers with questions and forms.
• Assist with billing preparation by verifying insurance coverage and eligibility.
• Perform general office duties including filing, faxing, scanning, and data entry.

Job description

At Integrea Community Mental Health System, you’re not just joining a workplace—you’re joining a mission‑driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits—including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, and the security of participating in the Retirement Systems of Alabama (RSA).

Position Summary:

The Office Assistant provides front-line administrative and clerical support to ensure smooth day-to-day operations within the mental health clinic. This position is responsible for greeting consumers, managing phone calls, scheduling appointments, and maintaining accurate records. A key responsibility is to collect, verify, and update insurance information and demographic data to ensure compliance and proper billing.

Key Responsibilities:

• Greet consumers and visitors with professionalism and courtesy, creating a welcoming environment.
• Answer and direct phone calls, respond to inquiries, and schedule appointments for providers.
• Collect, verify, and update consumer insurance information at intake and during ongoing visits.
• Maintain current demographic and contact information for consumers in the electronic health record system.
• Assist with processing forms, medical records requests, and other administrative tasks.
• Support clinical and administrative staff by preparing and organizing documentation as needed.
• Ensure compliance with HIPAA and confidentiality regulations when handling consumer records.
• Monitor the waiting area and assist consumers with questions, forms, and general support.
• Assist with billing preparation by verifying insurance coverage and eligibility when requested.
• Perform general office duties including filing, faxing, scanning, and data entry.
• Perform all other duties as assigned.