Office Assistant

304 Heating & Cooling; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

304 Heating & Cooling in Charleston, WV is seeking a dependable office assistant to support daily operations and provide friendly, professional service to customers.

You will answer calls and emails, schedule service appointments, update customer records, assist with invoices, and coordinate with technicians and after-hours support.

Strong communication, organization, and basic computer skills are required, and previous office or customer service experience is preferred.

Qualifications

• Strong communication and customer service skills.
• Good organization, attention to detail, and ability to manage multiple tasks.
• Basic computer skills; willingness to learn scheduling and invoicing software.
• Dependability and ability to work independently and with a team.

Responsibilities

• Answer phone calls and emails, assist customers, and direct questions to the appropriate team member.
• Schedule service appointments and help coordinate technicians’ schedules.
• Enter and update customer information, service requests, and job records.
• Assist with invoices, payments, filing, and general paperwork.
• Communicate appointment details and scheduling changes to customers and technicians.
• Coordinate with the after-hours answering service, follow up on messages, and handle customer callbacks as needed.
• Monitor office supplies and assist with other daily administrative tasks.

Skills

Communication

Customer service

Organization

Attention to detail

Multitasking

Basic computer skills

Willingness to learn

Dependability

Teamwork

Job description

Company Description

304 Heating & Cooling is a local HVAC service provider committed to delivering reliable heating and cooling solutions to residential and commercial customers in and around Charleston, WV. The company focuses on quality workmanship, responsive customer service, and safe, efficient operation of HVAC systems. Team members work closely with customers to schedule service, coordinate installations, and ensure a positive service experience. Joining 304 Heating & Cooling offers the opportunity to contribute to a growing, service-oriented business that values professionalism, integrity, and community presence.

304 Heating Cooling Plumbing is looking for a dependable, organized office assistant to support daily office operations and provide friendly, professional service to our customers.

Position:

Full-time, 40 hours per week.

Responsibilities

• Answer phone calls and emails, assist customers, and direct questions to the appropriate team member.
• Schedule service appointments and help coordinate technicians’ schedules.
• Enter and update customer information, service requests, and job records.
• Assist with invoices, payments, filing, and general paperwork.
• Communicate appointment details and scheduling changes to customers and technicians.
• Coordinate with the after-hours answering service, follow up on messages, and handle customer callbacks as needed.
• Monitor office supplies and assist with other daily administrative tasks.

Qualifications

• Strong communication and customer service skills.
• Good organization, attention to detail, and the ability to manage multiple tasks.
• Basic computer skills and a willingness to learn scheduling and invoicing software.
• Dependability and the ability to work independently and with a team.
• Previous office or customer service experience preferred.
• Experience in heating, cooling, or plumbing is a plus.