Office Assistant

Aurora Housing Authority; Aurora (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with 4.5% match

Paid leave

Tuition reimbursement

Job summary

The Aurora Housing Authority in Aurora, CO is seeking an Administrative Assistant to support Assisted Housing staff, manage filing, and back up the Receptionist. You will handle applicant inquiries, process paperwork, and maintain on-site and off-site filing systems.

Ideal candidates have solid knowledge of HUD regulations, strong written and verbal communication, and proficiency with Microsoft Excel, Word, and Access. The role emphasizes customer service and accurate record-keeping.

Qualifications

• Solid knowledge of Housing and Urban Development (HUD) regulations
• Excellent customer service skills, ability to remain respectful and solutions oriented at all times
• Solid written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and the general public
• Up to three (3) months on-the-job training to perform the job effectively
• Equipment requiring involved set up, adjustments and operational procedures (e.g. word processing equipment, personal computer, scanners, letter folding machine, and digital copier/printer)
• Standard office software (Microsoft Excel, Word, and Access)

Responsibilities

• Provides assistance and program information to applicants in person and over the phone including assistance with completing forms.
• Responds to applicant and participant inquiries and works to resolve concerns regarding program services.
• Performs admin assistant functions including filing, faxing and copying.
• Assists in the preparation and tracking of applicant and participant paperwork.
• Relieves the Receptionist for breaks, lunch, and as needed.
• Maintains department on site and off site filing system.
• Processes incoming and outgoing mail.

Skills

HUD regulations

Customer service

Verbal & written communication

On-the-job training (up to 3 months)

General public interaction

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Scanners

Digital copier/printer

Job description

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?

• Make a difference in your community
• Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robustholiday, vacation, and sick leave policies
• Participate in a diverse workplace that values inclusivity
• Volunteer in the community on paid time
• Continue your education on the job and through our tuition reimbursement program

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.

AHA is an Equal Opportunity Employer.

Job Description

Performs a broad range of administrative tasks in support of the Assisted Housing Staff. Provides back up coverage to the Receptionist. Maintains overall filing system for Department. Assists staff with filing.

• Provides assistance and program information to applicants in person and over the phone including assistance with completing forms.
• Responds to applicant and participant inquiries and works to resolve concerns regarding program services.
• Performs admin assistant functions including filing, faxing and copying.
• Assists in the preparation and tracking of applicant and participant paperwork.
• Relieves the Receptionist for breaks, lunch, and as needed.
• Maintains department on site and off site filing system.
• Processes incoming and outgoing mail.

Qualifications

Knowledge/Skills and Experience

Solid knowledge of Housing and Urban Development (HUD) regulations

Excellent customer service skills, ability to remain respectful and solutions oriented at all times

Solid written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and the general public

Up to three (3) months on-the-job training to perform the job effectively

Equipment requiring involved set up, adjustments and operational procedures (e.g. word processing equipment, personal computer, scanners, letter folding machine, and digital copier/printer)

Standard office software (Microsoft Excel, Word, and Access)

Additional Information

Applicants: Please be advised that the starting pay range for this position is $20.00 - $22/hour, depending on experience.

In accordance with the Colorado Equal Pay for Equal Work Act, we are actively recruiting for this position and accepting applications. This posting will remain open until the role is filled or until October 2026, whichever comes first.

We are an Equal Opportunity Employer and are committed to fostering an inclusive and accessible workplace. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law. Applicants with disabilities or those who require a reasonable accommodation to complete the application or interview process are encouraged to contact us to request assistance.

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