Office Apps Customer Engineer

JDA TSG; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Join a leading company as an Office Apps Customer Engineer and work with Fortune 1000 clients. This role involves optimizing enterprise environments with MS Office Apps, ensuring customer satisfaction, and offering in-depth support and training. If you have over 5 years of experience in O365 Office Apps and a passion for customer service, this is your opportunity to thrive in a dynamic environment.

Benefits

Comprehensive healthcare coverage

401K with company match

Paid time off

Paid parental leave

Volunteer Day Off

Life insurance

Qualifications

• 5+ years of experience in O365 Office Apps including Outlook, Word, Excel, PowerPoint.
• Experience with Microsoft Office deployment on MacOS and SCCM.
• Strong skills in managing customer stress situations.

Responsibilities

• Provide technical support and problem resolution for corporate customers.
• Conduct product workshops and health checks.
• Act as the primary technical contact for customers.

Skills

Expertise in O365 Office Apps

Microsoft Office deployment

Advanced administration and troubleshooting

Customer support handling

Education

Bachelor’s Degree in Computer Science

Equivalent work experience in IT

Job description

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Job Description

At

Job Description

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for US based MS Office Apps Experts to join our team working as Customer Engineers (CE’s). Positions are full time, salaried roles offering comprehensive benefits. A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MS Office Apps initiatives.

Salary Range: $90,000 – $110,000 based on experience.

Travel: CE’s are home based and deliver services typically via Microsoft Teams.

Primary Work

• Standard Product Workshops -Training
• In-Depth Product Reviews -White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
  
  

The Experience you’ll need to excel in the role:

• 5 plus years of expertise in O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
• Experience with Microsoft Office deployment and management with SCCM
• Experience with Office deployment on MacOS using AppStore or MDM
• Support with Intune/MECM/SCCM Deployments and Modern Management of Applications
• Advanced/expert level administration and troubleshooting of the O365 Suite
• Ability to work independently in a fast-paced environment
• Strong skills in handling and articulating customer critical issues in high-stress situations
• Significant experience with Microsoft enterprise software product offerings
• Awareness of corporate environments and their business requirements
• Ability to apply knowledge to improve Microsoft products and the customer experience
• 5 years of experience in software support, secure infrastructure, IT consulting, or related fields
• 5 years of experience working with enterprise customers in technical readiness, delivery support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, and broad evangelism through events
• Experience with Group Policy Management, Intune Policy Management, and Cloud Policy Management
• Bachelor’s Degree (B.S./B.A.) or equivalent in experience computer science
• 3 years or more of experience with Microsoft Office deployment and management
• 3 years or more of experience supporting Microsoft Office client applications (features and troubleshooting)
• Understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience
• Risk analysis and remediation planning
• BA/BS degree in Business, Information Technology, or equivalent work experience preferred
  
  

Preferred/Bonus Skills

• Experience with M365/O365 Web Apps, Admin Center, and other M365/O365 products such as SharePoint Online, OneDrive, Sway, Bookings, Forms, or Planner
• Experience with Azure Active Directory and Group Policies for Azure AD or Office Apps
• Knowledge of networking concepts, protocols, troubleshooting, and tools like Fiddler and NetMon
• Support with Exchange migrations for Outlook, calendaring, and mailbox management
• Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client-server integration
• Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
• Support with Power BI migrations and modernizing Access databases
• Experience with Power Automate, including creating and enhancing automation protocols
  
  

About JDA TSG

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

Benefits And Perks

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance
  
  

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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