Office and Production Manager

Floor Coverings International - JDR; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Mileage reimbursement

Bonus opportunities

Advancement opportunities

Training & development

Job summary

Floor Coverings International - JDR in Chicago is seeking an Office/Production Manager to serve as the operational backbone, coordinating jobs from proposal through completion and ensuring a seamless, 5-star customer experience.

You will oversee daily office operations, production scheduling, and timely communications with customers while driving business growth. Experience with QuickBooks Online and Salesforce is required or a plus; mileage reimbursement is provided for site visits.

Qualifications

• Experience coordinating multiple projects and teams in a fast-paced environment.
• Excellent communication with customers and internal stakeholders.
• Ability to manage calendars, schedules, and office operations smoothly.
• Familiarity with CRM systems and basic accounting software.

Responsibilities

• Oversee day-to-day office operations and keep workspace organized and welcoming.
• Coordinate production schedules, job timelines, and crew assignments to keep projects on track.
• Track jobs from sale through completion and flag delays before they impact customers.
• Manage calendars and internal coordination across the team.
• Occasionally travel to job sites in own vehicle for progress checks (mileage reimbursed).
• Update materials and orders to keep projects moving on schedule.

Skills

Strong organizational skills

Strong communication

Multitasking

Project coordination

Tools

QuickBooks Online

Salesforce

Job description

Office / Production Manager – Flooring & Home Improvement

Employment Type: Full-Time with Paid Holidays and PTO

Salary Range: $50,000–$65,000 + Bonus Opportunities

Benefits: Paid Vacation and PTO, Mileage Reimbursement for Job Site Travel

Ready to Build Something Meaningful?

This isn't your typical office role — it's an opportunity to help build and shape a business from the ground up. As our Office/Production Manager, you'll be the operational backbone of the company, keeping the office running smoothly while coordinating jobs from proposal through completion and making sure every customer receives a seamless, 5-star experience.

If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.

What You'll Do

Manage Office & Production Operations

• Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming
• Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track
• Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer
• Manage calendars, scheduling, and internal coordination across the team
• Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
• Order and track materials as needed to keep projects moving on schedule

Deliver an Exceptional Customer Experience

• Serve as a primary point of contact for customers via phone, text, and email
• Schedule appointments for Design Associates and manage follow-ups on open proposals
• Ensure a smooth, professional, and positive experience for every customer throughout their project
• Support and execute local marketing initiatives to drive brand awareness
• Represent the business at home shows and community events (occasional evenings/weekends)

Support Business Growth

• Update Salesforce daily with job progress and customer information (training provided)
• Partner with bookkeeping support and maintain accurate records in QuickBooks Online
• Meet weekly with the Owner to review sales performance, production pipeline, and project status
• Participate in weekly planning and strategy meetings
• Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
• Contribute ideas that shape the future of the business

What We're Looking For

• Strong organizational and project-coordination skills; comfortable managing multiple jobs at once
• Strong communication skills (especially over the phone)
• Ability to multitask and prioritize in a fast-paced environment
• Experience with QuickBooks Online required
• Comfortable learning and using CRM systems (Salesforce experience is a plus)
• Self-motivated, proactive, and solutions-oriented
• Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)
• Experience in flooring, construction, or home improvement is a plus (not required)

Why Join Us?

• Be part of a locally owned, female-led business
• Opportunity to grow with a company from the ground up
• Collaborative, entrepreneurial team environment
• Make a direct impact on production quality, customer experience, and business success
• Competitive salary + bonus potential + PTO + mileage reimbursement

Benefits

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Company parties
• Training & development