Office Administrator & Operations Lead

GFL Industries; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

GFL Industries is seeking an Office Administrator to oversee front office operations, reception, mail, purchases, and facilities. You will direct office services and coordinate programs for optimal service and equipment utilization.

The role includes supervising Customer Service Representatives, managing billing processes, ERP data entry, payroll support, and coordinating internal moves and meetings. Strong MS Office and ERP skills are essential.

Qualifications

• High school diploma; BS/BA in office administration or relevant experience.
• 2-4 years of related experience and/or training.
• 1-2 years of supervisory experience and customer service experience.
• Equivalent combination of education and experience.
• Familiarity with office management procedures and basic accounting principles.
• Excellent organizational and leadership skills.
• Excellent knowledge of MS Office and office management software (ERP etc.).
• Excellent interpersonal and communication skills.
• Experience with AS400 and Tower is a plus.
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Responsibilities

• Supervise Customer Service Representatives including and is responsible for the performance management and hiring of the employees within that department.
• Support and assist the branch in meeting goals, requests and Requirements: of the division and Home Office regarding branch audit.
• Manage scale house operations and coordinate special waste documents.
• Create and maintain monthly commodity report, processes rebates, completes monthly recycling scrap reconciliation forms.
• Process muni PI's, tracks PI's and keeps up muni quarterly billing spreadsheet.
• Process manual municipal and commercial billing.
• Enter new residential accounts and work orders into ERP system.
• Process credits and sales adjustments up to the established limit.
• Assist Collections, Accounts Payable departments disposal and fuel reconciliation as needed.
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the ERP system.
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely.
• Order and maintain the inventory relating to all office supplies.
• Assist supervisors/managers with processing payroll for all Branch personnel.
• Responsible for completing employee data sheets to update employee status, scan ADP reports (active, termed, leave, etc.) in HRIS system.
• Train new staff on branch procedures, customer service, computer systems, etc
• Conduct new hire orientation, prepare and verify completion of new hire packets and ensure packets are sent to Home Office
• Maintain and schedule public relations and customer service events for the branch
• Back-up on incoming calls and direct messages to appropriate personnel
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
• Perform other reasonable duties and responsibilities as required or requested by management

Skills

Leadership

Customer service

Communication skills

Organizational skills

Supervisory experience

Education

BS/BA in office administration or relevant experience

High school diploma

Tools

MS Office Suite

ERP software

AS400

Tower

Job description

GFL Industries is seeking an Office Administrator to oversee front office operations, reception, mail, purchases, and facilities. You will direct office services and coordinate programs for optimal service and equipment utilization.

The role includes supervising Customer Service Representatives, managing billing processes, ERP data entry, payroll support, and coordinating internal moves and meetings. Strong MS Office and ERP skills are essential.