Administrative & Customer Service Coordinator

SERVPRO of Vacaville / Dixon; Boca Raton (FL); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Company parties

Commissions

Job summary

SERVPRO is hiring an Administrative & Customer Service Coordinator in Boca Raton, FL. This full-time, on-site role focuses on delivering exceptional customer service, coordinating schedules, and supporting sales efforts to keep projects moving smoothly.

The position emphasizes proactive communication, organization, and multitasking in a fast-paced environment, with a base salary of $47,000–$50,000 plus commissions and annual bonus.

Qualifications

• Excellent communication—confident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail—nothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

Responsibilities

• Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.
• Coordinate technician schedules to ensure on-time service and manage project updates in internal systems.
• Follow up with leads, respond to proposal requests, and help move opportunities to close.
• Prepare and send proposals and maintain accurate project files; communicate clearly between customers, technicians, and managers.

Skills

Communication

Multitasking

Attention to detail

Organizational skills

Customer service

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Administrative & Customer Service Coordinator

Boca Raton, FL | Full-Time | On-Site

$47,000–$50,000 base + commission + annual bonus

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly?

We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you.

What You’ll Do

Customer Service Excellence

• Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.

Scheduling & Dispatch

• Coordinate technician schedules to ensure on-time service.
• Manage project updates through internal systems to keep everything on track.

Sales & Lead Support

• Follow up with leads, respond to proposal requests, and help move opportunities to close.
• Track sales activity and support the sales team with timely updates.

Project Coordination

• Prepare and send proposals.
• Maintain accurate project files and documentation.
• Communicate clearly between customers, technicians, and managers to keep projects moving.

What You Bring

• Excellent communication—confident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail—nothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

What You’ll Get

• Compensation: $47,000–$50,000 base (DOE) + commissions + annual bonus
• Benefits: Health, dental, and vision insurance + 401(k) with company match
• Paid Time Off: PTO + company holidays
• Growth: Ongoing training in technical skills, leadership development, and career advancement opportunities

About Us

We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small-team feel of a team business—backed by the resources, training, and reputation of a national brand.

We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focused—this isn’t the role for you.

But if you’re excited to make a difference every single day, we’d love to meet you.

Compensation: $47,000.00 - $50,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.