Billing Specialist - Home Delivery

The Suddath Companies; Jacksonville (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

NXTPoint Logistics is seeking a Billing Specialist to ensure accurate and timely billing for delivery services including white glove, installation, warehousing, and related accessorial charges. You will work with Sales, Operations, Customer Satisfaction, Dispatch and Accounting to ensure invoices reflect contract terms and revenue is recognized promptly.

Responsibilities include processing invoices, reviewing documentation and contracts, reconciling billing, and supporting audits and reporting.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years in administrative or accounting support.
• Experience in transportation, logistics, warehousing, or final mile delivery preferred.

Responsibilities

• Generate customer invoices for deliveries, installations, and related services.
• Review PODs, billing documents, and contracts for accuracy.
• Reconcile billing with invoices and assist with month-end close.
• Collaborate with Operations, Sales, and AR to resolve discrepancies.

Skills

Billing experience

Attention to detail

Excel skills

Multi-tasking

Communication

Education

High school diploma

Associate degree

Accounting experience

Tools

ERP systems

Microsoft Office

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

SUMMARY

The Billing Specialist is primarily responsible for the accurate and timely billing of delivery services, including white glove delivery, installation, assembly, warehousing, and related accessorial charges. This position works closely with Sales, Operations, Customer Satisfaction, Dispatch, and Accounting teams to ensure customer invoices are generated accurately, contract terms are followed, and revenue is recognized completely and promptly.

Key Responsibilities

• Billing / Revenue Processing Generate customer invoices for deliveries, installations, and value-added services. Review delivery orders, proof of delivery (PODs), billing documentation, and customer contracts to ensure billing accuracy. Validate accessorial charges. Process recurring and transactional billing according to customer agreements. Ensure all completed deliveries are invoiced within established billing deadlines. Research and resolve billing discrepancies prior to invoice submission. Respond to customer billing inquiries professionally and timely. Work with Operations and Customer Satisfaction teams to obtain missing delivery documentation. Partner with Accounts Receivable to assist with invoice disputes and collections research. Support customer audits and billing reviews.
• Customer Contract Compliance Interpret customer pricing schedules, service agreements, and rate cards. Verify invoices comply with customer contractual requirements. Monitor billing exceptions and identify revenue leakage opportunities. Prepare and process customer invoices.
• Reporting & Reconciliation Reconcile completed deliveries to customer invoices. Review daily, weekly, and monthly billing reports to ensure completeness. Assist with month-end close activities related to revenue recognition and billing accruals. Track unbilled deliveries and provide reporting to management. Prepare ad hoc billing and revenue reports as requested.
• Process Improvement & Controls Identify opportunities to improve billing accuracy and efficiency. Maintain billing procedures and documentation. Participate in system testing and process improvement initiatives.

Job Skills Required

• 1 to 2 years experience in billing / accounting
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workload
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Strong Excel skills
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision

Education & Experience: High school diploma required; associate degree preferred. 2+ years of administrative or accounting support experience. Experience working within transportation, logistics, warehousing or final mile delivery environments is highly preferred. Proficiency in Microsoft Office (Excel, Outlook, Word). Experience with ERP or accounting systems preferred.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent attention to detail. Strong analytical and problem-solving abilities Ability to manage multiple priorities and deadlines Ability to work independently and collaboratively Strong organizational and communication skills. Effective communication with internal and external stakeholders.

Working Conditions

Cubicle working environment Noise level in the work environment is usually moderate Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Why Join Our Team

We’re always looking for caring leaders, innovators and team members who are passionate about bringing our customers exceptional logistics solutions. We are an enthusiastic team who have established a culture that values innovation, trust, teamwork, agility and caring. We foster an environment that celebrates your achievements and gives you opportunities to learn, grow and thrive in your career.

Our Values

TRUST

We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.

INNOVATION

We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.

TEAMWORK

We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.

CARING

We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well-being.

AGILITY

We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.

NXTPoint Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED