Office Administrator (Customer Success)

Coalesce Management Consulting; Dallas (TX); On-site; USD 28,000 - 40,000; Part time

Job summary

Coalesce Management Consulting (CMC) is seeking an Office Admin/Customer Success Coordinator in Dallas, TX. This role reports to the Senior Customer Success Consultant and focuses on onboarding, contractor welfare, client events, and day-to-day operations to ensure an exceptional experience for clients and contractors.

Ideal candidates enjoy relationship-building, organization, and taking ownership in a fast-paced environment.

Qualifications

• Previous experience in customer success, operations, administration, recruitment, or a similar role is beneficial.
• A natural relationship builder who enjoys interacting with clients, contractors, and colleagues.
• Highly organized with strong attention to detail.

Responsibilities

• Coordinate contractor onboarding, welcome packs, references, and compliance documentation.
• Support client satisfaction, contractor retention, and feedback initiatives.
• Organize client events, happy hours, networking opportunities, and internal engagement initiatives.
• Manage NPS surveys, success reporting, and customer experience administration.
• Maintain accurate records across SharePoint, CRM systems, and compliance platforms.
• Coordinate company SWAG, starter packs, travel bookings, office purchases, and internal events.
• Support leadership with operational projects and day-to-day administrative initiatives.
• Help create a best-in-class experience for every client and contractor who partners with CMC.

Skills

Customer success

Administration

Operations

Relationship building

Proactive problem solving

Strong communication

Job description

Compensation: $25/hour | Part-Time (20 Hours Per Week)

About the Role

At Coalesce Management Consulting (CMC), we pride ourselves on delivering an exceptional experience to both our clients and contractors. As we continue to grow across North America, we're looking for a Office Admin/Customer Success Coordinator to help us strengthen the relationships that sit at the heart of our business.

Reporting to the Senior Customer Success Consultant, you'll play a key role in supporting our clients, contractors, and internal team. From coordinating onboarding and contractor welfare check-ins to organizing client events and supporting company operations, you'll help ensure everyone working with CMC receives a first-class experience.

This is an ideal opportunity for someone who enjoys building relationships, staying organized, and being the person who keeps things running smoothly behind the scenes.

About Us

CMC is a global consulting brand with a presence across Asia Pacific and Europe and is part of the Amoria Group, an international staffing and professional services organization.

As part of our continued expansion across North America, we opened our Dallas office in November 2022 and have continued to grow year over year. We partner with some of the nation's leading energy, infrastructure, and utilities organizations, helping them deliver critical projects through specialist talent solutions.

What We're Looking For

• Previous experience in customer success, operations, administration, recruitment, or a similar role is beneficial, but not essential. We're more interested in finding somebody with a positive attitude, strong work ethic, and willingness to learn.
• A natural relationship builder who enjoys interacting with clients, contractors, and colleagues.
• Highly organized with strong attention to detail.
• A proactive problem solver who takes ownership and follows through.
• A positive, energetic team player who thrives in a fast-paced environment.
• Someone looking to build a long-term career within a growing business.

What You'll Be Doing

• Coordinate contractor onboarding, welcome packs, references, and compliance documentation.
• Support client satisfaction, contractor retention, and feedback initiatives.
• Organize client events, happy hours, networking opportunities, and internal engagement initiatives.
• Manage NPS surveys, success reporting, and customer experience administration.
• Maintain accurate records across SharePoint, CRM systems, and compliance platforms.
• Coordinate company SWAG, starter packs, travel bookings, office purchases, and internal events.
• Support leadership with operational projects and day-to-day administrative initiatives.
• Help create a best-in-class experience for every client and contractor who partners with CMC.

Compensation & Schedule

• $25 per hour
• Onsite in our Dallas Uptown office
• Daily hours are flexible and can be arranged around the successful candidate's availability

What You'll Get in Return

• Direct exposure to senior leadership and key clients.
• The opportunity to play a visible role in a rapidly growing North American business.
• Award-winning training and development from an international organization.
• A collaborative, high-performance culture that values initiative and accountability.
• Regular team socials, company events, and networking opportunities.
• The chance to help shape the employee, contractor, and client experience as CMC continues to grow.

What Makes CMC Different?

• People-First Approach: We prioritize long-term relationships and exceptional service above all else.
• Growth Mindset: We invest heavily in training, development, and career progression.
• Real Ownership: Every team member has the opportunity to make a meaningful impact on the business.
• Collaborative Culture: We celebrate wins together and support one another through challenges.
• Global Backing, Startup Energy: Benefit from the support of an established international group while helping build something exciting in North America.
• Proven Customer Satisfaction: We're proud to maintain an industry-leading Net Promoter Score (NPS) that reflects our commitment to service excellence.

Coalesce Management Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.