Customer Service Representative

Upstate Shredding; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Upstate Shredding in New York is looking for a dedicated office administrator to assist with purchasing scrap and documentation. You will provide excellent customer service while managing various office tasks in a dynamic environment.

The ideal candidate has 3+ years of customer service experience, strong communication and organizational skills, and the ability to multitask effectively. The role requires a willingness to learn about the scrap metal recycling industry.

Qualifications

• 3+ years previous customer service experience preferred.
• Ability to work well under pressure while providing excellent customer service.
• Dependable and consistent work ethic.

Responsibilities

• Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
• Complete purchasing and shipping documents.
• Provide a best-in-class customer experience.
• Other duties as assigned by Management.

Skills

Customer service experience

Communication skills

Organizational skills

Time management skills

Ability to multitask

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Buy Back Pro

Job description

Position Overview

• Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
• Complete purchasing and shipping documents.
• Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
• Provide a best-in‑class customer experience.
• Organized and Neat.
• Willingness to learn all aspects of the office.
• Willing to cross‑train in other positions and assist other teammates as needed.
• Ability to work in a fast‑paced, non‑stop environment while providing excellent customer service.
• Other duties as assigned by Management

Qualifications

• 3+ years previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast‑paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational and time management skills.
• Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.