Office Administrator - Bilingual

YES Communities, LLC.; Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Office Administrator to join their team. In this role, you will be the face of the organization, providing essential support to residents and ensuring smooth office operations. Your responsibilities will include managing inquiries, maintaining office files, and assisting with payment processes. This position offers a chance to make a positive impact on the community while working in a supportive environment. If you possess excellent communication skills and a proactive attitude, this opportunity is perfect for you to thrive and contribute to a vibrant community.

Benefits

Competitive salary

Comprehensive health benefits

Life insurance

Long and short-term disability insurance

401(k) with company match

Qualifications

• Strong communication skills and self-motivation required.
• Experience in administration or customer service is preferred.

Responsibilities

• Assist residents and vendors with inquiries in person and via phone.
• Maintain office operations including files and scheduling.
• Collect payments and assist with electronic payment setup.

Skills

Excellent oral and written communication skills

Self-motivated and independent

Proficiency in Microsoft Office

Ability to work with minimal supervision

Education

High School Diploma or equivalent

Valid in-state driver’s license

Previous administration or customer service experience

Tools

Microsoft Office

Industry-specific software products

Job description

7085 Bloomfield Rd, Des Moines, IA 50320, USA

Job Description

Posted Friday, April 18, 2025 at 6:00 AM

Reports To: Community Manager

About YES:

Founded in 2008, YES Communities has established itself as a leader in the manufactured housing space. YES is the largest privately held manufactured housing REIT in the country. Our commitment to improving communities and enhancing the lives of our residents is evident in our long-standing industry presence and the experience of our leadership team. This dedication and expertise have earned YES recognition and respect in the field, underscoring our significant role in shaping the manufactured housing landscape.

Office Administrator Position Overview:

In this role, you will be expected to perform a variety of office management and support tasks including answering phones, greeting customers, preparing correspondence, maintaining office files, ordering office supplies, and taking payments from residents. As the “brand ambassador” for YES Communities, your presence, and overall professionalism will be on full display. You will also assist your Community Manager with the timely completion of projects and help maintain a positive community environment.

Office Administrator Essential Functions:

1. Assists residents, visitors, and vendors with inquiries/requests in person and via phone
2. Prepares and distributes resident correspondence
3. Administers office operations including but not limited to maintaining files, office inventory, documentation processing, and scheduling.
4. Inputs and schedules resident maintenance requests including work orders and home inspections
5. Collects payments from residents and assists with electronic payment set-up
6. Assists with the move-in/move-out processes as directed by the manager
7. Assists with planning and coordinating resident relations events
8. Additional duties as assigned by management and are subject to change

Office Administrator Required Skills:

1. Excellent oral and written communication skills
2. Must be self-motivated, independent and able to work with minimal supervision
3. Proficiency in Microsoft Office and industry-specific software products

Office Administrator Education and Experience:

1. A valid in-state driver’s license is required
2. High School Diploma or equivalent is preferred
3. Previous administration or customer service experience preferred

The YES Difference

Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match

YES I can help *YES We are a team * YES We add value * YES We build community

YES Communities is an Equal Opportunity Employer

7085 Bloomfield Rd, Des Moines, IA 50320, USA