Office Administrator / Arborist Assistant

TREE MASTERS; San Rafael (CA); On-site; USD 80,231,000 - 128,943,000; Full time

Job summary

Tree Masters in San Rafael, CA is seeking an Office Administrator / Arborist Assistant to support branch operations, sales arborists, and customers. This role sits at the heart of daily workflows, coordinating calendars, processing proposals, and ensuring a smooth customer experience.

Ideal candidates are highly organized, proactive, and comfortable learning new software. You will help drive efficiency, roll out improvements, and contribute to growth across the region.

Qualifications

• Highly organized and detail-oriented
• Proactive — you don’t wait to be told what to fix
• Comfortable juggling multiple priorities in a fast-paced environment
• Strong communicator with a confident and professional phone presence
• Tech-savvy and quick to learn new software systems
• Solutions-driven — you bring ideas, not just problems
• Motivated by growth and continuous improvement

Responsibilities

• Generate leads through outbound calls and follow-up campaigns
• Prepare and send professional proposals
• Coordinate and manage multiple Sales Arborist calendars
• Deliver exceptional customer service on inbound calls
• Build strong customer relationships and process payments
• Maintain a clean, accurate CRM database
• Support Sales Arborists with documentation, scheduling, and workflow coordination
• Ensure paperwork, permits, and internal processes are completed accurately
• Monitor call quality and participate in coaching and training sessions
• Assist the OM & GM in daily branch operations
• Track key metrics and ensure operational accountability
• Roll out process improvements across the branch

Skills

Lead generation

CRM management

Customer service

Calendar management

Proposal sending

Payments processing

Data entry

Tools

CRM software

Job description

Office Administrator / Arborist Assistant

Full Time Regular Tree Masters, San Rafael, CA, US

30+ days ago Requisition ID: 1955

Salary Range: $28.00 To $45.00 Hourly

Job Posting Title Office Administrator / Arborist Assistant

Job Description

Treemasters Tree Care – [Location]

We are growing fast and looking for a high-performing, detail-obsessed, solutions-driven Admin / Arborist Assistant who thrives in a fast-paced environment and wants to be a key player in building something great.

This is not just an admin job. This role sits at the center of our branch operations — supporting our Sales Arborists, customers, and General Manager while helping us continuously improve how we operate.

If you love organization, systems, customer experience, and making businesses run better — keep reading.

What You’ll Own & Drive

• Proactively generate leads through outbound calls and follow-up campaigns
• Prepare and send professional proposals
• Coordinate and manage multiple Sales Arborist calendars
• Deliver exceptional customer service on inbound calls
• Build strong customer relationships and confidently process payments
• Maintain a clean, accurate CRM database

Operations Support

• Support Sales Arborists with documentation, scheduling, and workflow coordination
• Ensure paperwork, permits, and internal processes are completed accurately and efficiently
• Monitor call quality and participate in coaching and training sessions

Support the Office and General Managers

• Act as a right-hand support to the OM& GM in daily branch operations
• Help track key metrics and ensure operational accountability
• Assist in implementing new systems, workflows, and process changes
• Identify inefficiencies and proactively suggest improvements
• Take the lead on rolling out process improvements across the branch

Who You Are

• Highly organized and detail-oriented
• Proactive — you don’t wait to be told what to fix
• Comfortable juggling multiple priorities in a fast-paced environment
• Strong communicator with a confident and professional phone presence
• Tech-savvy and comfortable learning new software systems
• Solutions-driven — you bring ideas, not just problems
• Motivated by growth and continuous improvement

Why This Role Matters

You will directly impact:

• Operational efficiency

This is a highly collaborative role with real opportunity to grow as we continue expanding nationally.