Agent Experience Coordinator

Compass Real Estate - Peninsula; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) plan

Commuter program

Parental leave

Pet insurance

Job summary

Compass’s Miami office is seeking an in‑office operations and customer support professional to welcome guests, support onboarding, and help manage daily office needs.

You will assist customers via calls, emails, and in‑person meetings, promote Compass technology adoption, and collaborate with marketing and onboarding teams to ensure smooth experiences for agents and clients.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Real estate background is a plus.
• Experience with enterprise technology such as Zendesk, Salesforce, or Confluence is a plus.
• Strong listening skills and empathy for customer pain points.
• Desire to foster community and in‑office engagement.
• Excellent problem‑solving and analytical abilities.
• Strong verbal communication and presentation skills.
• Meticulous, highly organized, and detail oriented.
• Ability to work in the office during standard hours and lift up to 25 lbs.

Responsibilities

• Welcome guests, manage mail, support in‑office events, and maintain office appearance and inventory.
• Handle inquiries and resolve issues via phone, email, and in‑person meetings for a small portfolio of customers.
• Support adoption of Compass technology with 1:1 guidance to customers.
• Collaborate with the National Onboarding team on onboarding processes for new customers.
• Provide basic marketing support by creating collateral from templates and liaising with marketing.
• Partner with teams to advocate for agents and improve office operations.
• Troubleshoot technology, devices, conference room hardware, and enterprise systems.
• Assist with ad‑hoc admin tasks like sales meeting prep, data entry, and company communications.
• Serve as a culture carrier, driving positive change and engagement in the office.

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Please note: this role is 100% in-office in our Miami Office (1212 Lincoln Road).

At Compass You Will

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in‑office event setup, and providing first‑line support for office‑related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in‑person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad‑hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office‑wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For

• 1‑2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in‑office interaction, bonding and engagement
• Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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