Office Administrator

Compass; Arlington Heights (IL); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Paid holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Flexible spending accounts

Commuter program

Life insurance

Disability insurance

Job summary

Compass is seeking an Office Administrator (Agent Experience Coordinator) in Arlington Heights, IL. You are the first person customers see when they walk into the Compass office, ensuring a 5-star welcome and keeping the space orderly.

You will support agents with tools, programs, and marketing requests, collaborating with the Agent Experience Team to deliver outstanding service. Ideal candidates have 1–2 years in customer service or office operations, and familiarity with enterprise software

Qualifications

• 1–2 years in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise software such as Zendesk, Salesforce, or Confluence is a plus.
• Excellent listening skills and rapport with customers.
• Highly organized with meticulous attention to detail; able to lift up to 25 lbs.

Responsibilities

• Greet guests, answer the office line, manage mail, and maintain the office’s appearance.
• Provide first-line support for office-related needs and inventory management.
• Support agents with tools, programs, and marketing requests.
• Collaborate with the Agent Experience Team to deliver excellent service.
• Assist with basic tech troubleshooting for printers, devices, and conferencing systems.
• Provide ad-hoc administrative support and assist with office events.

Skills

Customer service

Office management

Communication

Empathy

Problem-solving

Tools

Zendesk

Salesforce

Confluence

Job description

Overview

At Compass, our mission is to help everyone find their place in the world. We’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. This position is 100% in office in Arlington Heights (11 S Evergreen Ave).

Role

Office Administrator, also known as "Agent Experience Coordinator". You are the first person customers see when they walk into a Compass office. You will curate a 5-star welcome experience, maintain office standards, support customers with tools and programs, assist with marketing requests, and collaborate with the agent experience team to provide world-class service.

Responsibilities

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach
• Support with office event organization, setup, and teardown

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Experience with enterprise technology (e.g., Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, good rapport with others, and empathy for customers’ pain points
• A passion for creating community within a space; encourages in-office interaction and engagement
• Strong problem-solving and analytical skills with the ability to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail and highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The expected base pay for this position is $23.00 - $26.00 per hour. This range reflects a good-faith estimate of the offering at the time of posting. Final offers within this range depend on experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program.

Perks

Participation in incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts; commuter program; life and disability insurance; and additional support programs.

At Compass, we believe that everyone deserves to find their place in the world — a place to belong, be authentic, and thrive. Our collaborative culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. We are an equal opportunity employer offering competitive compensation, robust benefits, and professional growth opportunities.

Notice for California Applicants

Los Angeles County Fair Chance Notice