Paratransit Office Administrator

Youthrivefl; Brooksville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading community organization is seeking a full-time Administrative Support position within the Transportation Department. This role involves managing various administrative tasks, ensuring efficient operations, and providing excellent customer service. Candidates must possess a high school diploma, relevant experience, and strong communication skills. Benefits include paid time off and health insurance, making this opportunity ideal for those looking to contribute positively to client transportation services.

Benefits

Vacation

Sick leave

PTO

Employer paid health benefits

8% non-matching retirement

14 paid holidays

Pet Insurance

Life Insurance Policy

Long-Term Disability (LTD)

Qualifications

• Two years of experience in dispatching is required.
• Valid Florida driver’s license and insurable by company.
• Ability to speak Spanish as a second language is desired.

Responsibilities

• Provides high level administrative support in the Transportation Department.
• Manages scheduling, dispatching, and trip verification.
• Oversees route operations and ensures quality customer service.

Skills

Knowledge of geographic area

Customer service

Data analysis

Communication skills

Microsoft Word

Microsoft Excel

Public speaking

Problem solving

Education

High School diploma or equivalent

Tools

Computer

Telephone

Vehicle

Job description

Job Details

Job Location: Trans Hernando Brooksville - Brooksville, FL

Education Level: High School

Salary Range: $16.00 - $18.00 Hourly

Description

POSITION SUMMARY: Provides high level administrative support within the Transportation Department to ensure that key tasks and initiatives are efficiently accomplished.

Full Time Position- Benefits Eligible: Vacation, Sick, PTO, Employer paid health benefits, 8% non-matching retirement, 14 company paid holidays, Pet Insurance, Basic $30,000 Life Insurance Policy, and Long-Term Disability (LTD). Public Service Loan Forgiveness Qualified Employer.

Wages: $16.00-18.00/hour

Only completed and signed applications will be considered.

ESSENTIAL JOB FUNCTIONS:

• Answers telephone calls. Provides general information, gives referrals.
• Handles daily scheduling, dispatching, trip authorization and verification for client trips.
• Oversees route operations and scheduled transportation functions.
• Works with van drivers to assure quality customer service and operations.
• Maintains files of correspondence, documentation and records as directed.
• Collect cash from drivers at end of day. Reviews for proper rider fare collection/reporting.
• Drives/operates van as needed for pick-up and delivery of clients/riders and/or to assure "on time"performance goals and objectives are met. Driving functions are performed in compliance with all federal, state and local laws, regulations and departmental procedure/driver job description.
• Reviews driver logs, records and documentation on a daily basis. Assuring that recordkeeping/reporting is accurate, timely and complete. Feedback is provided to drivers for any correction to proper recordkeeping/reporting.
• Collects, analyzes and provides ridership counts to management on regular basis. Provides recommendations/solutions to any ridership issues.
• Interacts, cooperates with, and coordinates service with coworkers and other Transportation Department staff, at the direction of supervisor or standard operation procedures.
• Participates and works as a team player with all Transportation Department staff, including co workers, supervisor/management and the management of You Thrive Florida.
• Uses and follows the policies/procedures of You Thrive Florida, including but not limited to Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc.

NON-ESSENTIAL/SECONDARY FUNCTIONS:

Performs any additional duties as directed or assigned by supervisor, management staff, program director or You Thrive Florida management staff. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.

Qualifications

JOB STANDARDS:

Education: High School diploma or equivalent required.

Experience: Two (2) years of experience in dispatching required with two (2) years’ experience transporting passengers preferred.

Licenses & Certifications: Valid Florida driver’s license and be insurable by Company’s current insurance carrier. Subject to federal, state and local legal requirements/background checks/clearance for working with vulnerable populations.

CRITICAL SKILLS, ABILITIES, & EXPERTISE:

Physical Requirements:These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Talking, standing, sitting, squatting, kneeling, use of fingers, arms, hands, legs, walking, stretching/reaching, handling, grasping, climbing, bending at the waist, turning, balancing, pushing, pulling, use of depth perception, carrying and lifting (up to 65 lbs.), and driving are constant. Good eyesight (correctable) and hearing (correctable) are essential.

Equipment: Computer, facsimile, copy machine, calculator, switchboard, multi-line phone and other small office and instructional equipment. Telephone/radio, vehicle and vehicle specialized equipment (wheelchair lift, bike rack, etc.).

Skills & Expertise: Knowledge of geographic area and roads/highways in Hernando County. Knowledge of federal, state and local transportation/highway laws, regulations, practices and standard operating procedures. Knowledge of general vehicle safety and driving practices. Knowledge of available community resources. Ability to evaluate situations and make prompt decisions. Knowledge/skill of first aide procedures/practices. Skills in Microsoft Word and Excel. Skills in completing work with a high degree of accuracy and attention to detail. Ability to effectively communicate orally and in writing. Ability to analyze and interpret data. Ability to use and operate a personal computer. Skills in public speaking and public relations. Skills in customer service and dealing with irate individuals and problem solving. Ability to establish effective working relationships with people, including coworkers, clients and supervisors and business/governmental contacts. Ability to use and operate a telephone/radio. Ability to speak/communicate in Spanish as a second language is desired.

ENVIRONMENTAL JOB FACTORS:

Job Location: Hernando County. Primary work is completed indoors with occasional work performed outdoors to include driving transportation vehicles in urgent circumstances.

Work Environment: Work is performed both individually and in conjunction with others in heat, cold, dust, and occasionally wet conditions.