Office Administrator

APX; Mercersburg (Franklin County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

401K

Job summary

APX is seeking an experienced Manufacturing Office Administrator to support customer accounts, data entry, order processing, shipping and receiving documentation, and general office administration within a manufacturing environment.

The role requires strong communication, organization, and ERP proficiency to ensure smooth operations across Sales, Shipping & Receiving, and Production teams.

Qualifications

• High school diploma required; business admin coursework is a plus.
• 2–3 years in administrative/customer service/order processing roles preferred.
• Experience in a manufacturing environment is a plus.
• Strong written and verbal communication, detail orientation, and ability to juggle priorities.

Responsibilities

• Support the sales team and customer accounts with service, order processing, invoicing, and documentation.
• Handle shipping documentation and Bills of Lading; coordinate shipments and ensure accuracy.
• Communicate with customers about orders, shipments, and delivery needs.
• Maintain accurate customer, order, and shipping data in the ERP system.
• Provide quotes for potential orders and update internal departments on status.

Skills

Customer Service

Data Entry

Multi-tasking

ERP System

MS Office

Education

High School Diploma

Business Administration

Tools

ERP Software

Microsoft Access

Microsoft Excel

Microsoft Word

PowerPoint

Job description

APX is an industry leader in metal manufacturing of enclosures, custom fabrication, machining and industrial coatings. We are recognized for our commitment to excellence, innovation, and customer satisfaction. With state-of-the-art facilities and a dedicated team of professionals, we are poised for growth and seeking individuals that want to be a part of telling our story. We are seeking an experienced and detail-oriented Manufacturing Office Administrator to join our team and support customer accounts, data entry, order processing, shipping and receiving documentation, and general office administration within our manufacturing environment.

JOB DESCRIPTION

• Support the sales team and specific customer accounts, including customer service support, sales order processing, shipping documentation, and invoicing.
• Handle shipping and receiving responsibilities, including preparing Bills of Lading (BOLs), coordinating shipments, and ensuring shipping documentation is accurate and complete.
• Work closely with the Shipping & Receiving team to coordinate customer shipments and resolve any shipping-related issues.
• Communicate with customers regarding orders, shipments, delivery requirements, and other account-related needs.
• Maintain customer accounts and provide accurate data entry and order information.
• Gain product knowledge to field customer questions and provide quality service to customers.
• Provide internal status updates on customer orders and report on any quality-related issues that may arise.
• Draft and submit quotes for potential orders.
• Communicate clearly and professionally with customers and internal departments.

QUALIFICATIONS

• High school diploma or equivalent required; additional education in business administration or a related field is a plus.
• 2–3 years of experience in an administrative, customer service, order processing, or similar office role preferred.
• Previous experience in a manufacturing environment is preferred.
• Strong written and verbal communication skills with the ability to communicate professionally with customers, vendors, and internal departments.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
• Proficient with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Access.
• Ability to learn and effectively use an ERP system for customer orders, shipping, invoicing, and related processes.
• Experience with shipping documentation, including Bills of Lading (BOLs), is preferred.
• Ability to work collaboratively with Sales, Shipping & Receiving, Production, and other internal departments.
• Strong customer service skills and a professional, solutions-oriented approach.
• Ability to accurately enter and maintain customer, order, and shipping information.
• Ability to work independently while also functioning effectively as part of a team.

BENEFIT OFFERINGS

Competitive Compensation Package including healthcare, dental, vision and supplementary insurance, 401K, vacation and holiday pay.