Office Administrator

APX Company; Mercersburg (Franklin County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation and holidays

Job summary

APX Company, a manufacturing leader in enclosures, is seeking a Manufacturing Office Administrator to support customer accounts, data entry, order processing, and shipping/receiving documentation within our manufacturing environment.

The role emphasizes accurate data entry, cross‑functional collaboration, and professional communication with customers and internal teams. Prior experience in manufacturing is preferred and strong MS Office skills are required.

Qualifications

• Strong written and verbal communication skills required.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficient with Microsoft Office and basic data entry.
• Experience using an ERP system for orders, shipping, invoicing is preferred.

Responsibilities

• Support the sales team and customer accounts with order processing and invoicing.
• Prepare shipping documentation and Bills of Lading (BOLs).
• Coordinate shipments with Shipping & Receiving and resolve issues.
• Communicate with customers about orders, shipments, and delivery needs.
• Maintain accurate customer and order data in the system.
• Learn product details to answer customer questions confidently.
• Provide internal status updates on orders and quality-related issues.
• Draft and submit quotes for potential orders.
• Collaborate with Sales, Shipping & Receiving, Production and other departments.

Skills

Communication

Organization

MS Office

ERP software

Independent work

Team collaboration

Education

High school diploma or equivalent

Business administration coursework

Tools

Microsoft Office Suite

ERP system

Job description

APX is an industry leader in metal manufacturing of enclosures, custom fabrication, machining and industrial coatings. We are recognized for our commitment to excellence, innovation, and customer satisfaction. With state-of-the-art facilities and a dedicated team of professionals, we are poised for growth and seeking individuals that want to be a part of telling our story.

We are seeking an experienced and detail-oriented Manufacturing Office Administrator to join our team and support customer accounts, data entry, order processing, shipping and receiving documentation, and general office administration within our manufacturing environment.

JOB DESCRIPTION

• Support the sales team and specific customer accounts, including customer service support, sales order processing, shipping documentation, and invoicing.
• Handle shipping and receiving responsibilities, including preparing Bills of Lading (BOLs), coordinating shipments, and ensuring shipping documentation is accurate and complete.
• Work closely with the Shipping & Receiving team to coordinate customer shipments and resolve any shipping-related issues.
• Communicate with customers regarding orders, shipments, delivery requirements, and other account-related needs.
• Maintain customer accounts and provide accurate data entry and order information.
• Gain product knowledge to field customer questions and provide quality service to customers.
• Provide internal status updates on customer orders and report on any quality-related issues that may arise.
• Draft and submit quotes for potential orders.
• Communicate clearly and professionally with customers and internal departments.

QUALIFICATIONS

• High school diploma or equivalent required; additional education in business administration or a related field is a plus.
• 2-3 years of experience in an administrative, customer service, order processing, or similar office role preferred.
• Previous experience in a manufacturing environment is preferred.
• Strong written and verbal communication skills with the ability to communicate professionally with customers, vendors, and internal departments.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
• Proficient with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Access.
• Ability to learn and effectively use an ERP system for customer orders, shipping, invoicing, and related processes.
• Experience with shipping documentation, including Bills of Lading (BOLs), is preferred.
• Ability to work collaboratively with Sales, Shipping & Receiving, Production, and other internal departments.
• Strong customer service skills and a professional, solutions-oriented approach.
• Ability to accurately enter and maintain customer, order, and shipping information.
• Ability to work independently while also functioning effectively as part of a team.

BENEFIT OFFERINGS

• Competitive Compensation Package including healthcare, dental, vision and supplementary insurance, 401K, vacation and holiday pay.