Office Administrator

United Scrap Metal Inc; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

United Scrap Metal Inc. is seeking an Office Administrator/Customer Excellence Support to provide administrative support and superior customer service to internal and external customers.

The role requires in-office presence five days a week, 8am–5pm, and collaboration with the Sales and Operations teams to meet company goals. Responsibilities include handling calls, mail, data entry, account setup, and supporting monthly closes.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma or equivalent.
• Proficient in MS Office (Outlook, Word, Excel).
• Ability to perform accurate data entry in a fast-paced environment.
• Excellent written and verbal communication skills.
• Highly organized with attention to detail.

Responsibilities

• Answer and transfer calls on a multi-line phone system.
• Accept deliveries, sort mail, and maintain phone lists.
• Provide administrative support to Sales and Operations teams.
• Support timely customer requests and monthly closes.
• Input customer data and generate reports.
• Set up customer accounts and maintain the database.
• Assist with purchase contract creation and maintenance.
• Organize monthly customer breakdowns for the Recycling Consultant.
• Handle sensitive documents with confidentiality.
• Demonstrate integrity and uphold company policies.

Skills

Bilingual EN/ES

Data entry

Communication skills

Highly organized

Multitasking

Education

High School Diploma

Tools

MS Office

Shared Logic

Job description

Job Description

Position Overview:

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities:

• Required to be in the office five days a week 8am to 5pm

Answers and transfer calls on a multi-line phone system

• Accepts deliveries, sorts mail, and maintains phone lists
• Handles sensitive and/or confidential documents and information
• Communicates with the manager and customers on job or deadline issues
• Establishes a positive image to both internal and external customers while delivering superior customer service
• Provides administrative support to the Sales Team and Operations Department
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
• Professionally handles and efficiently routes incoming calls and walk in customers
• Assists with customer requests and serves as a resource
• Provides internal support to sales team and operations teams
• Facilitates the execution of timely customer payables and monthly closes
• Prints other USM location breakdowns
• Demonstrates timely execution of accurate customer data input and reports
• Operates with integrity and confidentiality while upholding ethical standards of the organization
• Develops accounting-based solutions while implementing new systems, procedures, and internal programs
• Sends requested information to customers using established templates
• Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
• Organizes monthly payables and forwards them to the Accounting Department
• Handles customer inquiries
• Performs customer account setup / database maintenance
• Executes purchase contract creation / maintenance
• Expedites customer load breakdown to provide timely information or payment
• Executes material breakdown & customer pricing input
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrate understanding of company policies, rules and training
• Other duties as assigned

Desired Characteristics:

• Bilingual (English and Spanish)
• High School Diploma and previous similar position and/or industry experience
• Standard MS Office software usage (Outlook, Excel, Word)
• Ability to work in a fast-paced environment, managing multiple priorities
• Ability to perform accurate data entry
• Excellent written and verbal communication skills
• Highly organized
• Experience with industry software preferred, especially knowledge of Shared Logic

• Candidate must pass a pre-employment physical, background and credit check.
• Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook