Office Administrator

BA Appliance Repair; Cincinnati (OH); On-site; Full time

Job summary

BA Appliance Repair, a growing family-owned business in Cincinnati, is looking for an Office Administrator. The role involves managing customer interactions, scheduling, and handling administrative tasks in a dynamic environment. Candidates should have strong organizational skills, experience in customer service, and proficiency in Microsoft Office. This position offers a supportive work culture with benefits including health insurance and a retirement plan, making it an excellent opportunity for organized and motivated individuals.

Benefits

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Training & development

Paid time off

Qualifications

• 2+ years of experience in office administration or customer service.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage customer calls and schedule service appointments.
• Handle billing, invoicing, and record-keeping tasks.
• Communicate with technicians and maintain job records.

Skills

Communication

Organizational skills

Independent thinking

Problem-solving

Education

High school diploma or equivalent

Associate's degree in Business Administration or related field preferred

Tools

Microsoft Office Suite

Web-based software

Job description

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Join to apply for the Office Administrator role at BA Appliance Repair

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Training & development
  
  
  

BA Appliance Repair is a small, family owned appliance repair company. We emphasize quality customer service above all else. We are rapidly growing and expanding our presence. We are looking for an experienced, organized and outgoing Office administrator to join our team. Candidate would have their own private office and work alongside owners in a family setting. If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you!

The successful candidate will be responsible for managing incoming customer calls, scheduling service appointments, and handling back-end tasks such as billing, invoicing, record keeping, and auditing payments. This role requires an independent thinker who thrives in a fast-paced environment and is proficient with Microsoft Office Suite and other computer programs and web based software. The successful candidate will be responsible for resolving customer issues and concerns via email, phone, chat and using detailed problem solving skills to find effective solutions. This is a fast-paced position requiring the ability to manage multiple projects simultaneously, the ability to make critical and independent decisions, and exceptional communication skills.

Benefits offered at the full-time level.

Responsibilities:

• Answering customer calls and emails in a professional and timely manner.
• Scheduling service appointments and ensuring all appointments are recorded in the system.
• Managing all back-end tasks for jobs, including billing, invoicing, and auditing payments.
• Communicating with technicians and ensuring they have all the information they need for each job.
• Updating and maintaining customer and job records in the system.
• Appliance parts sourcing, returns, and inventory management.
• Assisting with general office tasks and projects as needed.
  
  
  

Requirements:

• High school diploma or equivalent; Associate's degree in Business Administration or related field preferred.
• 2+ years of experience in an office administration or customer service role.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and other computer programs.
• Ability to work independently and as part of a team.
• Positive attitude and the ability to multitask in a fast-paced environment.
  
  
  

Job Types: Part-time, Full-time

Pay: $15.00 - $19.00 per hour

Benefits (Full-Time):

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
  
  
  

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends
  
  
  

Ability to commute/relocate:

• Cincinnati, OH 45255: Reliably commute or planning to relocate before starting work (Required)
  
  
  

Experience:

• Microsoft Office: 3 years (Preferred)
• Administrative experience: 2 years (Required)
• General computer/web-based software proficiency
  
  
  

Work Location: In person

Benefits: Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Consumer Services

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