OFFICE ADMINISTRATOR

Insight Global; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking an Office Administrator in Charlotte, NC. This role involves IT operations, leading change meetings, and managing documentation and training. Ideal candidates will possess strong organizational skills, experience in IT processes, and a positive attitude. Join a diverse team committed to creating an inclusive workplace.

Qualifications

• Experience in IT operations processes and implementations.
• Working knowledge of change and incident/problem management.
• Ability to collect inventory and manage maintenance contracts.

Responsibilities

• Lead weekly change meetings for the organization.
• Develop and document operational processes for change management.
• Train employees on software and operational procedures.

Skills

Documentation skills

Organizational skills

Positive attitude

Training ability

Analytical skills

Tools

MS Office

ERP systems such as SAP

Agile methodologies

Halo (similar to ServiceNow)

Job description

Insight Global is seeking an Office Administrator for one of our large manufacturing clients in the Charlotte, NC area. This person will be working in the IT operations line of business and focused on the process and implementation for the organization. You will be responsible for leading change meetings; held once a week with entire organization to ensure everyone understands the change process. Additionally, this person will be responsible for operational processes standard documentation and procedures for change, incident, and problem management. Looking for an individual who brings a positive attitude and is willing to train employees when needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Plusses :

Has active or ability to obtain ITIL certification

Experience with collecting inventory (PC, store equipment, etc.)

Must Haves :

Experience in an IT operations process and implementations

Experience with change + incident / problem management

Strong documentation and organizational skills

Experience with Agile methodologies

Proficient in MS Office technologies and ERP systems such as SAP

Background with financial management (tracks maintenance contracts, maintenance renewal dates, meetings with different individuals)

Positive attitude and aptitude with a driven mindset

Experience with pulling data and analytics from Halo (similar to ServiceNow)

Ability to train and lead software trainings

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