Office Administrator

HCAOA; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

HCAOA is seeking an Office Administrator to oversee daily office operations and scheduling in Charlotte, NC. Ideal candidates will excel in communication and organization, have knowledge of caregiver responsibilities, and possess interpersonal skills to assist clients effectively. Flexible work-from-home options are available, with a competitive hourly wage.

Benefits

Flexible work from home options

Comprehensive training programs through Homewatch CareGivers University

Qualifications

• Excellent interpersonal and communication skills.
• Able to use scheduling software and organize large amounts of information.
• Must pass background screening.

Responsibilities

• Oversee daily operations and schedules of company employees.
• Handle client inquiries and matching schedules with caregivers.
• Manage office phone and support hiring processes.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Tools

Scheduling software

Microsoft Word

Microsoft Excel

Job description

Role : The Office Administrator (OA) position is responsible for overseeing the day to day operations of the office, developing and maintaining the schedules of company employees, scheduling caregiver shifts, and directing client contact regarding schedules and changes of those schedules. The OA will develop knowledge of individual employee's availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills, handling phone inquiries, and responding to questions from current and potential clients.

Scope Of Position : Reports to the Owner / Administrator.

Knowledge, Skills, and Abilities Required

The appointed Office Administrator must meet the following qualifications :

• Excellent interpersonal and communication skills - oral, conversational, telephone and written
• Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
• Able to use and learn scheduling software
• Thorough knowledge of the caregiver's responsibilities
• Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required
• Able to read and understand large numbers of caregiver reports
• Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
• Able to organize large amounts of information and take appropriate action
• Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on appropriate client / caregiver matches
• Able to provide knowledgable input on policy decisions
• Able to communicate effectively with caregivers, as well as the Owner / Administrator, Director of Nursing, Director of Client / Caregiver Services, and other management and company personnel as appropriate
• Software experience with word, excel and other applications
• Must pass all background screening requirements with satisfactory results

Major Responsibilities

The Office Administrator manages client and caregiver items as they relate to matching and scheduling and is responsible for :

• Answering office phone
• Handle and coordinate client questions appropriately.
• Matching client schedules with compatible caregiver
• Assuring that the schedule is current and up to date at any given time
• Office and clerical activities.
• Input and documentation of information into computer system
• Support and participate in the hiring process of new employees
• Support and assist other office staff as needed
• On call responsibilities and duties.
• Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications :

• Able to work an average of 40 hours per week
• Able to bend, climb, stoop, and stand an average of 5 hours per day.
• Able to lift 20-30 pounds.
• Able to use tools necessary for job.
• Able to communicate effectively.

Flexible work from home options available.

Compensation : $20.00 - $22.00 per hour

Homewatch CareGivers serving Charlotte and Lake Norman offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.

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