Office Administrative Assistant - Billing & Customer Support

Honeybucket; Golden (CO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Annual bonus opportunities

Tuition reimbursement

Paid time off

Job summary

Honey Bucket, a division of Northwest Cascade, is hiring an Administrative Assistant in Golden, CO. You will answer calls, assist visitors, enter service requests, process payments, complete billing tasks, and prepare reports for the local team.

This in-office role requires attention to detail, organization, and a customer-focused approach to keep the Golden operation running smoothly.

Qualifications

• 1–2 years in administrative, office, billing, or customer service.
• Proficient in Excel for data entry and basic reporting.
• Experience with Salesforce or another CRM is helpful.

Responsibilities

• Answer calls and assist customers or route to the appropriate team.
• Greet office visitors and support front-desk tasks.
• Enter delivery, pickup, service, and other requests into Tower.
• Complete assigned customer billing and special billing requirements.
• Review customer accounts with customers and Territory Managers.
• Process credit card and other customer payments.
• Send invoices, credit memos, statements, and receipts.
• Prepare and maintain reports using Excel and Salesforce.
• Maintain accurate customer data in company systems.
• Build strong working relationships with customers and internal teams.
• Help resolve customer questions with friendly, responsive service.
• Assist with other administrative needs for the Golden operation.

Skills

Customer service

Multitasking

Attention to detail

Communication

Tools

Microsoft Excel

Salesforce

Tower

Job description

Honey Bucket, a division of Northwest Cascade, is hiring an Administrative Assistant in Golden, CO. You will answer calls, assist visitors, enter service requests, process payments, complete billing tasks, and prepare reports for the local team.

This in-office role requires attention to detail, organization, and a customer-focused approach to keep the Golden operation running smoothly.