Office Administrative and Customer Support - Inventory Clerk

Lancesoft; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Lancesoft is seeking an Office Administrative and Customer Support - Inventory Clerk in Cambridge, MA. The role focuses on coordinating laboratory services, serving as the primary liaison among customers, vendors, and internal teams, and ensuring accurate work orders and asset records.

The ideal candidate supports service scheduling, maintains data integrity, and contributes to safety and compliance while handling multiple priorities in a fast-paced environment.

Qualifications

• 1+ years of experience in laboratory operations or customer service environment.
• Proficiency in Microsoft Office suite, especially Excel and Outlook.
• Experience with computerized maintenance management systems (CMMS).
• Strong verbal and written communication; ability to manage multiple priorities.

Responsibilities

• Coordinate essential laboratory services and act as liaison between customers, vendors, and internal teams.
• Manage work order processing, service scheduling, and asset record keeping.
• Implement improvement initiatives to streamline service delivery.

Skills

Customer service

Time management

Communication

Problem solving

Coordination

Tools

Microsoft Excel

Microsoft Outlook

CMMS

Job description

Title: Office Administrative and Customer Support - Inventory Clerk

Location: Cambridge, Massachusetts MA, 02139

Duration: 6 months

Shift: Monday 8am start.

Pay: $20.00 –$25.00/Hour on W2

Job Description:

Join our team where you'll coordinate essential laboratory services for scientific research. In this key role, you'll serve as the primary liaison between our customers, service vendors, and internal teams, ensuring effective delivery of critical laboratory support services. You'll manage work order processing, coordinate service scheduling, maintain accurate asset records, and implement improvement initiatives. This position offers an opportunity to contribute to scientific research while developing your career with an organization committed to making the world healthier, cleaner, and safer. The ideal candidate is proactive, comfortable working independently, and able to effectively coordinate multiple service activities while maintaining accurate records and following site safety and compliance requirements.

REQUIREMENTS:

• 1+ years of experience in laboratory operations or customer service environment.


• Strong proficiency in Microsoft Office suite, especially Excel and Outlook


• Experience with computerized maintenance management systems (CMMS). (Can be trained, but highly preferred)


• Demonstrated ability to manage multiple priorities and meet deadlines


• Excellence in customer service and relationship management


• Strong verbal and written communication skills


• Ability to work independently and proactively resolve issues


• Knowledge of laboratory equipment and operations preferred


• Physical ability to lift, push and pull up to 40 pounds


• Willingness to wear required PPE (lab coats, safety glasses, etc.)


• Emphasis on ability to stand and walk for extended periods throughout the workday.


• Strong attention to detail and data accuracy


• Experience with inventory management and asset tracking


• Commitment to safety protocols and regulatory compliance


• Demonstrated problem-solving abilities


• Ability to escort vendors and coordinate service activities


• Support company values of Integrity, Intensity, Innovation, and Involvement