Office Administrative and Customer Support - Document Control Clerk

Lancesoft; Cincinnati (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Life Insurance

Accident Insurance

Job summary

LanceSoft is seeking a Document Control Clerk in Cincinnati, OH to manage site batch records and related documents. You will ensure records are complete, properly indexed, and readily retrievable for audits and cross-functional teams.

The role requires meticulous attention to detail, proficiency with Microsoft Office and ERP systems like SAP, and the ability to work independently within GMP-relevant environments. This is a 0-12+ month engagement with typical 8am–5pm hours.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of administrative, clerical, records management, or document-control experience in a professional environment.
• Experience organizing, indexing, filing, and retrieving records in a structured filing system or document library.
• Strong attention to detail and a methodical approach to handling-controlled documentation.
• Basic proficiency with Microsoft Office applications and electronic document or records systems.
• Clear written and verbal communication skills.
• Ability to follow written procedures, manage recurring tasks, and raise questions when documentation is incomplete or unclear.
• Ability to work independently while coordinating effectively with a cross-functional team.
• Experience in a GMP, regulated, manufacturing, laboratory, or quality environment preferred.
• Familiarity with batch records, controlled forms, document control, or records retention practices preferred.
• Experience with SAP or a similar ERP system preferred.
• Business-level English proficiency required.

Responsibilities

• Receive, sort, organize, and maintain site batch records and cleaning and assembly sheets in accordance with approved procedures.
• Check records for required sections, signatures, dates, and attachments before routing or filing; follow established procedures to resolve or escalate discrepancies.
• Index and file records in the appropriate physical or electronic records library so documents can be located and retrieved efficiently.
• Track records as they move between departments and maintain logs or database entries that support their status and traceability.
• Retrieve records for authorized requests, inspections, audits, and other business needs, and document record movement as required.
• Support records retention, archiving, and disposition activities in accordance with applicable procedures and retention schedules.
• Maintain the organization and condition of records storage areas, including filing supplies and records inventory.
• Communicate with manufacturing, Quality, and administrative colleagues about missing documentation, filing needs, and workflow status.
• Handle confidential and controlled information with discretion.
• Perform general office duties, including data entry, scanning, copying, and preparing documents for filing.

Skills

Attention to detail

Documentation

Microsoft Office

Data entry

English proficiency

Independent worker

SAP experience

Education

High school diploma or equivalent

Tools

SAP

Job description

Job Description: Title: Document Control Clerk Location: Cincinnati, OH, 45237 Duration: 0-12+ Months Shift: M –F 8am to 5pm Payrate: $17.00 - $22.00/ Hour

Position Summary: Support our mission as an Office & GMP Records Clerk. In this role, you’ll manage the site’s batch records and cleaning and assembly sheets, helping ensure GMP documentation is organized, traceable, and readily available to authorized colleagues. You’ll maintain records in accordance with site procedures, support document review and filing workflows, and work with manufacturing, quality, and other teams to keep records moving through the right processes.

Key Responsibilities

• Receive, sort, organize, and maintain site batch records and cleaning and assembly sheets in accordance with approved procedures.
• Check records for required sections, signatures, dates, and attachments before routing or filing;follow established procedures to resolve or escalate discrepancies.
• Index and file records in the appropriate physical or electronic records library so documents can be located and retrieved efficiently.
• Track records as they move between departments and maintain logs or database entries that support their status and traceability.
• Retrieve records for authorized requests, inspections, audits, and other business needs, and document record movement as required.
• Support records retention, archiving, and disposition activities in accordance with applicable procedures and retention schedules.
• Maintain the organization and condition of records storage areas, including filing supplies and records inventory.
• Communicate with manufacturing, Quality, and administrative colleagues about missing documentation, filing needs, and workflow status.
• Handle confidential and controlled information with discretion.
• Perform general office duties, including data entry, scanning, copying, and preparing documents for filing.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of administrative, clerical, records management, or document-control experience in a professional environment.
• Experience organizing, indexing, filing, and retrieving records in a structured filing system or document library.
• Strong attention to detail and a methodical approach to handling-controlled documentation.
• Basic proficiency with Microsoft Office applications and electronic document or records systems.
• Clear written and verbal communication skills.
• Ability to follow written procedures, manage recurring tasks, and raise questions when documentation is incomplete or unclear.
• Ability to work independently while coordinating effectively with a cross-functional team.
• Experience in a GMP, regulated, manufacturing, laboratory, or quality environment preferred.
• Familiarity with batch records, controlled forms, document control, or records retention practices preferred.
• Experience with SAP or a similar ERP system preferred.
• Business-level English proficiency required.

Employee Benefits

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.