Office Administration Request Tracking Assistant

HRS Talent Solutions; Lubbock (TX); Remote; USD 58,000 - 62,000; Full time

Job summary

HRS Talent Solutions is seeking an Office Administration Request Tracking Assistant for a full-time remote role. You will maintain an online tracker with confirmed instructions and status updates from colleagues, ensuring clear owners and due dates.

You will not impose deadlines, reassign tasks, or mark work complete without the owner's confirmation. The role focuses on accurate, courteous reminders and precise status recording to keep internal requests moving smoothly.

Qualifications

• Experience in office administration and customer service is useful but not required.
• Ability to manage online trackers and deadlines.

Responsibilities

• Record confirmed deadlines from approved online requests.
• Ensure each item has a current owner and next action.
• Send approved reminders before a due date.
• Note blockers and assign responsible person.
• Update status after a confirmed team response.
• Escalate overdue or unowned items per policy.
• Keep customer details in the correct case system.

Job description

Office Administration Request Tracking Assistant

An internal request becomes difficult to manage when its owner or agreed due date is unclear. This full-time remote job keeps an online tracker current from confirmed instructions and colleagues’ status updates. The work is office administration with a customer service effect when an internal item affects a pending reply. You will not impose deadlines, reassign people or mark a task complete because someone forwarded it to another inbox.

Remote | Full-time | $57,500 - $62,100 per year

A deadline is useful only when it is confirmed

A request may have one date in the message and another in an attached plan. Before recording either as final, ask the owner which one applies. If a person reports that their part is complete but another team still needs to act, show that distinction in the status. A daily review can identify items approaching their confirmed date without turning you into a supervisor. Keep reminders factual and targeted; the receiving colleague should know which request you mean and what update is needed. A finished tracker entry states the current owner, next action and source of the date.

What needs an answer this week?

An office may have several internal requests waiting on different people. The Office Administration Request Tracking Assistant keeps an online list of confirmed due dates, current owners, and next actions. This full-time remote office administration role supports customer service when those internal items affect a customer reply. You will not set a new deadline or declare work complete without the owner confirming it.

A request may arrive with a date in the subject line and a different date in an attachment. Ask for clarification under the employer's process rather than choosing the earlier or later one. When an owner provides an update, enter the confirmed status and source. If a task is blocked by missing information, make that dependency visible. A reminder should be specific and courteous, not a generic message sent to everyone on a list.

The role may include a short daily summary for a lead. Distinguish items due soon, overdue items awaiting an owner, and tasks that have been completed. An overdue date should not be quietly pushed forward to make the list look better. Office administration provides the accurate tracker; customer service habits help you follow up respectfully with colleagues who are handling the underlying work.

What you might handle

Record confirmed deadlines from approved online requests. Check that each item has a current owner and next action. Send approved reminders before a due date.

Note a blocker and the person responsible for resolving it. Update a status after a confirmed team response. Escalate overdue or unowned items under the supplied rules.

Keep customer details in the appropriate case system.

Experience in office administration, customer service, or coordinating a group project is useful but not necessary. The employer will train you on its tracker, reminder timing, and escalation. You should be comfortable with dates, online lists, and asking a clear question when a deadline is uncertain.

A helpful tracker also gives context for a reminder. Rather than simply saying a task is late, identify the item and its confirmed due date, then ask whether the owner has an update. If the answer changes the expected timing, record who supplied it and let the lead decide whether the deadline itself should change. The employer will explain when a reminder is appropriate and which matters need immediate escalation. You are supporting the flow of requests, not managing other employees' performance.

An accurate weekly view should be understandable to someone who did not attend every conversation. Keep labels consistent, leave a dated note for a blocker, and avoid deleting an old status merely because a newer one is available. This makes the list useful when a colleague is away.

A focused home office supports the careful reading of requests and maintenance of internal records.