Office Admin / Customer Service

Splash Swim School; San Ramon (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free food

Uniforms

Health insurance

Training & development

Competitive salary

Dental insurance

Job summary

Splash Swim School in California is seeking a friendly Front Desk Associate to be the first point of contact for families. You will welcome students and parents, handle check-in/out for lessons, and assist with registrations and payments.

You’ll work with instructors and management to keep daily operations smooth, maintain records, and ensure a welcoming lobby. CPR/First Aid certification must be obtained within a month of employment.

Qualifications

• Friendly, outgoing, and comfortable interacting with families.
• Strong communication and customer-service skills.
• Organized and able to multitask in a busy environment.
• Reliable, punctual, and dependable.
• Comfortable using computers, scheduling software, and basic office systems.
• CPR/First Aid certification (to be obtained within a month of employment).
• Experience in front desk, childcare, or recreation is a plus.

Responsibilities

• Welcome students and families with a warm, positive attitude.
• Check students in and out for swim lessons.
• Answer phones, emails, and parent questions.
• Assist with class schedules, registrations, and payments.
• Maintain accurate customer records.
• Keep the lobby organized and welcoming.
• Communicate schedule changes to families.
• Support instructors and management with daily tasks.
• Provide excellent customer service and resolve concerns professionally.
• Adhere to all safety and school procedures.

Skills

Customer service

Communication

Multitasking

Punctuality

Pool environment comfortable

Scheduling software

Education

CPR/First Aid certification (to be obtained within a month)

Tools

Scheduling software

Computer systems

Job description

About Us

Splash Swim School, Inc. is a family-focused swim school dedicated to helping children build confidence, develop water safety skills, and become strong swimmers. We’re looking for a friendly, organized, and dependable

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Training & development
• Competitive salary
• Dental insurance

About Us

Splash Swim School, Inc. is a family-focused swim school dedicated to helping children build confidence, develop water safety skills, and become strong swimmers. We’re looking for a friendly, organized, and dependable Front Desk Associate to be the first point of contact for our families.

The Role

As a Front Desk Associate, you’ll help create a positive experience for students and parents from the moment they walk through the door. You’ll work closely with our swim instructors and management team to keep daily operations running smoothly.

Responsibilities

• Welcome students and families with a warm, positive attitude
• Check students in and out for swim lessons
• Answer phones, emails, and parent questions
• Assist families with class schedules, registrations, make-ups, and account questions
• Process payments and maintain accurate customer records
• Help keep the front desk and lobby organized, clean, and welcoming
• Communicate schedule changes and important information to families
• Support instructors and management with day-to-day administrative tasks
• Provide excellent customer service and help resolve concerns professionally
• Follow all swim school safety, operational, and customer-service procedures

Qualifications

• Friendly, outgoing, and comfortable interacting with children and families
• Strong communication and customer-service skills
• Organized and able to multitask in a busy environment
• Reliable, punctual, and dependable
• Comfortable using computers, scheduling software, and basic office systems
• Previous front desk, customer service, childcare, or recreation experience is a plus
• Must be comfortable working around a pool environment
• CPR/First Aid certification (to be obtained within a month of employment)

We’re looking for someone who genuinely enjoys working with families and creating a welcoming environment. The ideal candidate is patient, positive, detail-oriented, and able to stay calm and professional when things get busy.

If you love working with people and want to be part of a team that helps children become confident and safe in the water, we’d love to meet you!

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.