Office 365 Manager

Insight Global; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking an Office 365 Manager to lead and develop a team responsible for supporting and advancing the Microsoft 365 environment. You will oversee daily operations, ServiceNow ticket queues, and project coordination while handling customer escalations and communicating with stakeholders.

The ideal candidate balances leadership with hands-on technical work in Exchange Online, Teams, SharePoint Online, Entra ID, and Intune, and guides platform upgrades and migrations across a

Qualifications

• 5+ years of experience supporting and administering Microsoft 365 technologies.
• Experience leading or managing a technical team of 3+ employees.
• Strong leadership experience, including coaching, mentoring, and cross-training team members.
• Experience managing day-to-day operations, ticket queues, and support processes.
• Hands-on experience with ServiceNow.
• Experience managing multiple projects simultaneously and providing status updates to leadership.
• Ability to handle customer escalations and communicate effectively with stakeholders.
• Strong understanding of operational standards, process documentation, and knowledge sharing.
• Experience with automation and scripting (PowerShell strongly preferred).
• Technical leadership ability with willingness to remain involved in technical discussions and problem resolution.
• Experience supporting Google Workspace environments.
• Advanced Microsoft ecosystem expertise including Exchange Online, Teams, SharePoint Online, Entra ID, and Intune.
• Experience working in a technical operations or infrastructure management environment.
• Experience leading platform upgrades, migrations, or large-scale Microsoft 365 initiatives.
• Background balancing operational management with hands-on technical responsibilities.
• Familiarity with additional programming or scripting languages such as Perl, C++, or similar technologies.

Responsibilities

• Lead a team responsible for supporting and enhancing the Microsoft 365 environment.
• Oversee daily operations, ticket management, and project coordination.
• Manage customer escalations and provide regular status updates to leadership.
• Develop team through coaching, mentoring, and cross-training.
• Maintain operational standards and comprehensive process documentation.

Skills

Microsoft 365

Leadership

ServiceNow

Ticket management

Project coordination

Customer escalation handling

Automation

PowerShell

Google Workspace

Exchange Online

Teams

SharePoint Online

Entra ID

Intune

Platform upgrades/migrations

Scripting languages (Perl/C++)

Tools

ServiceNow

Job description

Job Description

A client of Insight Global is seeking an Office 365 Manager to lead a team responsible for supporting and enhancing the organization's Microsoft 365 environment. This individual will oversee daily operations, ServiceNow ticket management, project coordination, customer escalations, and team development while serving as both a people leader and technical resource. The ideal candidate can balance leadership and technical responsibilities, ensuring projects stay on track, team members are cross-trained, operational standards are maintained, and stakeholders receive regular project updates.

Skills and Requirements

• 5+ years of experience supporting and administering Microsoft 365 technologies.
• Experience leading or managing a technical team of 3+ employees.
• Strong leadership experience, including coaching, mentoring, and cross-training team members.
• Experience managing day-to-day operations, ticket queues, and support processes.
• Hands-on experience with ServiceNow.
• Experience managing multiple projects simultaneously and providing status updates to leadership.
• Ability to handle customer escalations and communicate effectively with stakeholders.
• Strong understanding of operational standards, process documentation, and knowledge sharing.
• Experience with automation and scripting (PowerShell strongly preferred).
• Technical leadership ability with willingness to remain involved in technical discussions and problem resolution.
• Experience supporting Google Workspace environments.
• Advanced Microsoft ecosystem expertise including Exchange Online, Teams, SharePoint Online, Entra ID, and Intune.
• Experience working in a technical operations or infrastructure management environment.
• Experience leading platform upgrades, migrations, or large-scale Microsoft 365 initiatives.
• Background balancing operational management with hands-on technical responsibilities.
• Familiarity with additional programming or scripting languages such as Perl, C++, or similar technologies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].