Off-Price Apparel: Sales Operations Coordinator

SBH Fashion; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

SBH Fashion is seeking a Sales Operations Coordinator to support its off-price wholesale division. This role coordinates orders, inventory, and shipments across major retailers, collaborating with sales, production, planning, and logistics to ensure timely delivery.

The ideal candidate has 2–4+ years in sales operations or account support in apparel. Strong Excel skills and ERP/order management experience are required; familiarity with TJ Maxx, Marshalls, Ross, and Burlington is a plus.

Qualifications

• 2–4+ years in sales operations or account support within apparel manufacturers or wholesalers.
• Experience supporting TJ Maxx, Marshalls, Ross, or Burlington preferred.
• Knowledge of wholesale order management, purchase orders, inventory tracking, and shipping.
• Children’s apparel experience preferred; other apparel categories considered.
• Strong Excel skills and experience with ERP or order management systems.
• Excellent organization, attention to detail, communication, and ability to manage multiple deadlines.
• Proactive and comfortable working cross-functionally in a fast-paced environment.

Responsibilities

• Provide day-to-day operational support across off-price accounts, including TJ Maxx, Marshalls, Ross, Burlington, and other major retailers.
• Manage purchase orders from receipt through fulfillment, ensuring accuracy and timely delivery.
• Maintain customer order information, pricing, delivery dates, and account requirements.
• Prepare sales reports, order status updates, and inventory availability reports.
• Respond to customer requests, order inquiries, and account-related administrative needs.
• Coordinate with production, planning, warehouse, and logistics to process and ship orders on schedule.
• Track open orders, inventory availability, production timelines, and shipping deadlines.
• Monitor order changes, cancellations, extensions, and delivery adjustments.
• Ensure compliance with customer routing guides, shipping requirements, and vendor guidelines.
• Proactively resolve order discrepancies, shipping delays, and operational issues.
• Maintain accurate inventory and order tracking reports.
• Support available-to-sell inventory, stock availability, and excess inventory reporting.
• Help prepare inventory offerings and sales opportunities for off-price accounts.
• Communicate fulfillment updates to internal teams and retail partners.
• Maintain purchase orders, shipping documents, and customer correspondence.

Skills

Sales operations

Account coordination

Cross-functional collaboration

Excel

Purchase orders

Inventory tracking

Wholesale order management

Order management systems

Tools

ERP systems

Order management software

Job description

SBH Fashion is seeking a Sales Operations Coordinator to support its off-price wholesale division. This role coordinates orders, inventory, and shipments across major retailers, collaborating with sales, production, planning, and logistics to ensure timely delivery.

The ideal candidate has 2–4+ years in sales operations or account support in apparel. Strong Excel skills and ERP/order management experience are required; familiarity with TJ Maxx, Marshalls, Ross, and Burlington is a plus.