Sales & Account Assistant

Enchanté Accessories; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Enchanté Accessories is looking for a Sales & Account Assistant in New York to support the operational needs of retail partners like Ross and Macy's Backstage. This role demands strong attention to detail and organizational skills, managing orders, tracking deliveries, and resolving issues with shipping and bookings. A Bachelor's Degree or equivalent experience is preferred, alongside proficiency in Excel and order management systems. Ideal candidates will excel in multitasking and communication within a fast-paced environment.

Qualifications

• 2+ years experience in wholesale, retail operations, or related support roles preferred.
• Proficient in Excel, Outlook, PowerPoint.
• High attention to detail and organizational skills.

Responsibilities

• Process and manage customer orders accurately and promptly.
• Track delivery status, and communicate updates with internal teams and external customers.
• Serve as liaison between factories, import teams, and retail accounts.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Multitasking

Education

Bachelor’s Degree in Business or Sales

Associate’s Degree with 2 years of experience

3+ years sales experience

Tools

Excel

Outlook

PowerPoint

AIMS

Job description

Job Department: Bath & Body - Sales Team

ESSENTIAL DUTIES AND RESPONSIBILITIES

We are seeking a Sales & Account Assistant to support the administrative and operational needs of our current customers; Ross, Burlington, Macy's Backstage, to name a few. This role requires strong attention to detail, excellent organizational skills, and the ability to act as a liaison between factories, import teams, and retail accounts to ensure smooth order processing and timely deliveries.

• Process and manage customer orders accurately and promptly
• Track delivery status, and communicate updates with internal teams and external customers
• Work with retailers to resolve issues related to shipping, bookings, and reorders
• Manage order information in AIMS including cancellations, updates, and end-of-season cleanup
• Collaborate with sales teams to address inventory discrepancies (overages/shortages)
• Organize new projects and maintain clear communication with Account Manager
• Proactively follow up on pending tasks and order statuses
• Serve as liaison between factories, import teams, and retail accounts to coordinate production timelines, shipping schedules, and customs/import documentation
• Monitor import processes to ensure timely delivery and compliance

COMPETENCIES

• 2+ year's experience in wholesale, retail operations, or related support roles preferred
• Proficient in Excel, Outlook, PowerPoint
• High attention to detail and organizational skills
• Strong written and verbal communication
• Familiarity with retail math and inventory analysis
• Ability to multitask and work efficiently in a dynamic environment
• Experience with off-price retailers preferred
• Experience with AIMS or similar order management systems a plus
• Experience coordinating with factories and import logistics preferred

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Business, Sales or equivalent, with wholesale imports or related experience; or an Associate’s degree with 2 years of wholesale imports or related experience; or 3+ years sales experience