OES Key Account Manager GM/Stellantis

Schaeffler; Troy (MI); On-site; USD 95,000 - 125,000; Full time

Job summary

Schaeffler Vehicle Lifetime Solutions USA LLC is seeking a seasoned account leader to own end-to-end service parts ownership, including price maintenance, forecast planning, and delivery issue resolution for key automotive accounts such as GM CCA and Stellantis Mopar. You will drive profitable sales growth through strategic pricing actions and term negotiations.

You will develop customer-specific business strategies, lead business development activities, and manage the quotation process.

Qualifications

• Bachelor's degree in business, engineering, or a related field.
• 5–7 years of experience in the automotive industry.
• 2–3 years managing GM CCA/Stellantis Mopar accounts with focus on CRM.

Responsibilities

• Lead end-to-end ownership of assigned service parts, including price maintenance and forecasting.
• Develop and lead customer-specific business strategy and drive business development.
• Negotiate frame agreements, terms & conditions, and overall business volumes.
• Own quotation process covering technical and commercial aspects.
• Manage sales process of business acquisition, inquiries, and contract closing.
• Lead warranty recovery negotiations and support REMAN/VLS strategy.

Skills

Customer relationship management

Negotiation

Communication

CRM software (Salesforce)

SAP

Microsoft Office

Education

Bachelor's degree in business or engineering

Tools

SAP

Salesforce

Microsoft Office

Job description

Your Key Responsibilities

• Lead and accountable for end-to-end ownership of assigned service parts, including price maintenance, forecasting for future budget plans / multiyear, and delivery issue resolution for GM CCA, Stellantis Mopar, and designated customer accounts.
• Contribute to assigned customer P&L and initiate appropriate measures to secure profitable sales growth with the customer via part termination and price increase requests.
• Develop and lead the customer‑specific business strategy and direct the business development activities.
• Lead or monitor business development for new business, ensuring negotiation of frame agreements, general terms and conditions, and overall business volumes.
• Establish and nurture long‑term relationships with key stakeholders to enhance customer satisfaction and retention.
• Own the quotation process and ensure quotation preparation, covering both technical and commercial aspects.
• Manage and monitor the sales process of business acquisition, customer inquiry processing, negotiation of terms & conditions, contract closing for delivery and general contracts, and order processing.
• Manage new vehicle program OES launches while working effectively within the regional & global matrix structure.
• Manage existing and negotiate new contracts and agreements, leading negotiations with customers’ purchasing departments.
• Own master data management (part numbers, pricing, ship‑to location, customer set‑up, etc.) in SAP for assigned customer parts.
• Lead warranty recovery claim negotiations.
• Help develop strategy for REMAN and VLS, generating creative ideas for new business.
• Provide support to the finance team for AR escalation topics.
• Conduct tasks assigned by the superior that are related to the duties above.
• Step in as a backup or collaborate with the team to complete tasks during coworker absence, with knowledge of coworker responsibilities and processes.

Your Qualifications

• Bachelor’s degree in business, engineering, or a related field.
• Minimum of 5‑7 years of experience in the automotive industry.
• Minimum of 2‑3 years of proven experience managing the GM CCA/Stellantis Mopar account, with a strong focus on customer relationship management.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in SAP, CRM software (preferably Salesforce), and Microsoft Office Suite.
• External applicants must be authorized to work in the U.S. without employment visa or sponsorship.

Your contact

Schaeffler Vehicle Lifetime Solutions USA LLC

Ilse Gonzalez

[phone]

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.