OEM Quality Engineer - Customer-Facing Problem Solver

Astemo Ltd.; Harrodsburg (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Astemo Ltd. in Kentucky, USA seeks a Quality Engineer to be the primary customer-facing contact for OEM quality issues and resolutions. You will coordinate with manufacturing, engineering, supplier quality, and operations to investigate defects and drive timely corrective actions.

This role requires strong multitasking, proven troubleshooting, and clear communication to customers and internal teams. A Bachelor's degree in engineering or equivalent experience is required; automotive quality

Qualifications

• Bachelor's degree in engineering or with equivalent relevant experience.
• Strong multitasking and organizational skills with ability to manage multiple open issues.
• Proven troubleshooting and structured problem-solving ability.
• Excellent written and verbal communication skills; strong customer-service mindset.

Responsibilities

• Serve as a primary quality contact for OEM customers regarding product and process quality issues.
• Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up.
• Lead customer response and ongoing written and verbal communication.
• Coordinate cross-functional teams to investigate and resolve issues.
• Lead and support containment, root cause analysis, and corrective action activities.
• Develop and deliver structured technical reports (8D or equivalent).
• Interpret and explain technical findings clearly to customers and stakeholders.
• Conduct shop floor investigations with production and engineering teams to troubleshoot defects.
• Support change management activities including process/product changes and customer approvals.
• Support PPAP submissions and customer change approvals as required.
• Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes.
• Track corrective actions to closure and verify effectiveness.
• Support continuous improvement and defect reduction initiatives.

Skills

Multitasking

Organizational skills

Troubleshooting

Written communication

Verbal communication

Customer-service mindset

Education

Bachelor's degree in engineering or equivalent experience

Job description

Astemo Ltd. in Kentucky, USA seeks a Quality Engineer to be the primary customer-facing contact for OEM quality issues and resolutions. You will coordinate with manufacturing, engineering, supplier quality, and operations to investigate defects and drive timely corrective actions.

This role requires strong multitasking, proven troubleshooting, and clear communication to customers and internal teams. A Bachelor's degree in engineering or equivalent experience is required; automotive quality