OEM Quality Engineer - Customer-Facing Problem Solver

Astemo, Ltd.; Harrodsburg (KY); Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

Astemo, Ltd. seeks a Quality Engineer to act as the primary customer-facing contact for OEM quality issues within a fast-paced manufacturing setting.

You will lead initial communications, coordinate cross-functional responses, and drive timely problem resolution across production, engineering, and supplier quality teams. You will develop 8D reports, drive containment and corrective actions, and translate technical findings into clear customer communications.

Qualificações

• Bachelor’s degree in engineering or with equivalent relevant experience.
• Strong multitasking and organizational skills with ability to manage multiple open issues.
• Proven troubleshooting and structured problem-solving ability.
• Excellent written and verbal communication skills.
• Strong customer-service mindset and professional presence.

Responsabilidades

• Serve as a primary quality contact for OEM customers regarding product and process quality issues.
• Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up.
• Lead customer response and ongoing written and verbal communication.
• Coordinate cross-functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues.
• Lead and support containment, root cause analysis, and corrective action activities.
• Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation.
• Interpret and explain technical findings clearly to customers and stakeholders.
• Conduct shop floor investigations with production and engineering teams to troubleshoot defects.
• Support and drive change management activities including process/product changes and customer approvals.
• Support PPAP submissions and customer change approvals as required.
• Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes.
• Track corrective actions to closure and verify effectiveness.
• Support continuous improvement and defect reduction initiatives.

Conhecimentos

Multitasking

Organizational skills

Troubleshooting

Written and verbal communication

Customer service mindset

Formação académica

Bachelor's degree in engineering

Ferramentas

IATF / AIAG core tools

PPAP

FMEA / Control Plans

8D problem solving

Change Management processes

Descrição da oferta de emprego

Astemo, Ltd. seeks a Quality Engineer to act as the primary customer-facing contact for OEM quality issues within a fast-paced manufacturing setting.

You will lead initial communications, coordinate cross-functional responses, and drive timely problem resolution across production, engineering, and supplier quality teams. You will develop 8D reports, drive containment and corrective actions, and translate technical findings into clear customer communications.