OEM Customer Success & Logistics Coordinator

RESRG Automotive; Covington (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

RESRG Automotive seeks a Customer Service Coordinator to manage OEM demand, order fulfillment, and deliveries. You will serve as the main liaison between customers and internal teams, ensuring requirements are met on time while supporting operations and satisfaction.

You will collaborate with Operations, Materials Planning, Warehouse, Logistics, Packaging, Quality, and Manufacturing to manage schedules, monitor inventory, coordinate shipments, and mitigate supply chain risks for Zoox, Rivian,

Qualifications

• Associate degree in supply chain, business, logistics, or related field required.
• Bachelor's degree preferred.
• Minimum 3 years in Supply Chain, Customer Service, Logistics, or Production Control in automotive manufacturing.
• Experience supporting OEM customers such as Zoox, Rivian, Nissan, Stellantis, Honda preferred.
• Experience in Just-in-Time manufacturing.
• Strong understanding of demand management, production scheduling, inventory control, shipping, and logistics.

Responsibilities

• Serve as the primary point of contact for assigned OEM customer accounts.
• Review forecasts, 12-week and 14-day forecasts, EDI (830 & 862) and POs for accurate processing in SES.
• Manage customer schedules and coordinate production priorities with internal teams.
• Communicate shipment status and inventory availability to customers.
• Maintain strong customer service by responding to inquiries in portals and resolving delivery issues.
• Coordinate daily with Operations Planning, Materials, Warehouse, Shipping, and Quality to meet customer requirements.
• Monitor finished goods inventory, identify shortages, and report constraints in RTB meetings.
• Develop recovery plans for past-due orders and coordinate premium freight when needed.
• Monitor customer portals and ERP data for Zoox, Rivian, Nissan, Stellantis, and Honda.

Skills

Customer service

Demand management

Production scheduling

Inventory control

Logistics coordination

Communication

Problem solving

Education

Associate’s degree in supply chain management, Business, Logistics, or a related field

Bachelor's degree preferred

Tools

Epicor

SAP

Oracle

EDI processing

Excel

Power BI

Job description

RESRG Automotive seeks a Customer Service Coordinator to manage OEM demand, order fulfillment, and deliveries. You will serve as the main liaison between customers and internal teams, ensuring requirements are met on time while supporting operations and satisfaction.

You will collaborate with Operations, Materials Planning, Warehouse, Logistics, Packaging, Quality, and Manufacturing to manage schedules, monitor inventory, coordinate shipments, and mitigate supply chain risks for Zoox, Rivian,