OEM Claims Analyst & Discrepancy Expert

Msxinternational; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

MSX International is seeking a Claims Specialist to review program claims and assist dealers and field personnel. The role acts as a liaison to resolve discrepancies in vehicle repair coverage and supports claim entry processes.

The position emphasizes accuracy, strong communication, and the ability to balance changing priorities while delivering regular status updates. Prior OEM claim entry and warranty review experience are required, with 3-5 years in claims.

Qualifications

• Prior OEM claim entry experience is required.
• Prior warranty coverage review experience is required.
• 3–5 years claims experience required.
• Strong analytical and problem solving skills.
• Strong interpersonal and organizational skills.
• Strong written and verbal skills.
• Accuracy and attention to detail.
• Excellent follow-up.
• Microsoft Word (entry level).
• Microsoft Excel (entry level).

Responsibilities

• Program Operations (80%). Act as SME for claim entry issues and questions from internal staff, dealers and OEM personnel.
• Review dealer submitted claims for accuracy as defined by the claim type.
• Develop and maintain basic program reports.
• Contact fleet customers via email for high-value claims.
• Chargeback to dealers for unauthorized or incorrect claims.
• Respond to customer or dealer questions via email or phone regarding rejected claims.
• Troubleshoot rejected claims.
• Technical (20%). Evaluate claims to determine applicable OEM coverages.
• Assist in documenting claim entry procedures and reference materials.

Skills

OEM claim entry experience

Warranty coverage review

3-5 years claims experience

Analytical skills

Problem solving

Interpersonal skills

Organizational skills

Written and verbal communication

Attention to detail

Follow-up

Education

Associates Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

MSX International is seeking a Claims Specialist to review program claims and assist dealers and field personnel. The role acts as a liaison to resolve discrepancies in vehicle repair coverage and supports claim entry processes.

The position emphasizes accuracy, strong communication, and the ability to balance changing priorities while delivering regular status updates. Prior OEM claim entry and warranty review experience are required, with 3-5 years in claims.