Claims Analyst

Msxinternational; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

MSX International is seeking a Claims Specialist to review program claims and assist dealers and field personnel. The role acts as a liaison to resolve discrepancies in vehicle repair coverage and supports claim entry processes.

The position emphasizes accuracy, strong communication, and the ability to balance changing priorities while delivering regular status updates. Prior OEM claim entry and warranty review experience are required, with 3-5 years in claims.

Qualifications

• Prior OEM claim entry experience is required.
• Prior warranty coverage review experience is required.
• 3–5 years claims experience required.
• Strong analytical and problem solving skills.
• Strong interpersonal and organizational skills.
• Strong written and verbal skills.
• Accuracy and attention to detail.
• Excellent follow-up.
• Microsoft Word (entry level).
• Microsoft Excel (entry level).

Responsibilities

• Program Operations (80%). Act as SME for claim entry issues and questions from internal staff, dealers and OEM personnel.
• Review dealer submitted claims for accuracy as defined by the claim type.
• Develop and maintain basic program reports.
• Contact fleet customers via email for high-value claims.
• Chargeback to dealers for unauthorized or incorrect claims.
• Respond to customer or dealer questions via email or phone regarding rejected claims.
• Troubleshoot rejected claims.
• Technical (20%). Evaluate claims to determine applicable OEM coverages.
• Assist in documenting claim entry procedures and reference materials.

Skills

OEM claim entry experience

Warranty coverage review

3-5 years claims experience

Analytical skills

Problem solving

Interpersonal skills

Organizational skills

Written and verbal communication

Attention to detail

Follow-up

Education

Associates Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

The Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Job Responsibilities

• Program Operations (80%)
• Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
• Review dealer submitted claims for accuracy as defined by the specific claim type
• Develop and maintain basic program reports
• Contact fleet customers via email for claims exceeding a specific dollar value
• Chargeback to dealers of unauthorized or incorrect claims
• Respond to customer or dealer submitted questions via email or phone regarding rejected claims
• Troubleshoot rejected claims
• Technical (20%)
• Evaluate claims to determine if Basic Manufacturer's Warranty, Extended Plan Coverage or other OEM program coverage may apply
• Assist in documentation of claim entry procedures, processes and reference material

Key Qualifications

• Prior OEM claim entry experience required
• Prior warranty coverage review experience required
• 3-5 years claims experience required
• Strong analytical and problem solving skills
• Strong interpersonal and organizational skills
• Strong written and verbal skills
• Accuracy and attention to detail
• Excellent Follow-up
• Microsoft Word (entry level)
• Microsoft Excel (entry level)
• Ability to balance changing priorities and to provide regular status reports as requested

Required Education

Associates Degree is preferred, but not required

Other Requirements

Position is full-time

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.