OD Coordinator

Visionworks; Spring Hill (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in vision care is seeking a dedicated OD Coordinator to enhance patient journeys. This role involves maintaining patient records, assisting with eye health knowledge, and ensuring a smooth transition from the doctor to the sales floor. The ideal candidate will be passionate about providing excellent customer service and will contribute to a welcoming environment. Join a company that values diversity and offers a competitive benefits package, including vision coverage and a 401(k) savings plan. If you're ready to make a difference in the vision care industry, this opportunity is perfect for you.

Benefits

Vision Coverage

401 (k) Savings Plan

Paid Time Off

Milestone Anniversary Awards

Medical and Dental for Full Timers

Qualifications

• Experience in customer or patient service preferred.
• High school diploma or equivalent required.

Responsibilities

• Maintain accurate patient records and assist with preliminary testing.
• Guide patients through the exam process and support sales associates.
• Execute daily operational activities to enhance patient experience.

Skills

Customer Service

Communication Skills

Eye Health Knowledge

Education

High School Diploma or GED

Job description

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Type: Full Time
Pay Range: $11.86- $16.01/hr

The Role:

A Visionworks OD Coordinator is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. The OD Coordinator assists with the training and scheduling of OD Techs. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The OD Coordinator guides the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human and bold way.

1. Maintain complete and accurate patient records before conducting preliminary testing.
2. Introduce patient to OD and provide OD with important patient information.
3. Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
4. Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
5. Count the Optometrist’s daily revenue and prepare for deposit.
6. Prepare the Technician work schedules to meet patient/Doctor demand.

Qualifications:

1. Related customer or patient experience preferred, but not necessary.
2. HS diploma, GED or equivalent related job experience.
3. Licensed OD Techs will have/maintain a State Opticians License.

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts — including but not limited to:

1. Vision Coverage
2. 401 (k) Savings Plan
3. Paid Time off
4. Milestone anniversary awards
5. Medical, Dental for Full Timers
6. And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

About the company

All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on...