Oculoplastic Surgery Scheduler

Pacific Eye Surgeons; San Luis Obispo (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Pacific Eye Surgeons is seeking an Oculoplastic Surgery Scheduler in San Luis Obispo, CA. You will coordinate physician-ordered surgeries, act as a liaison between patients, providers, surgery centers, and insurers, and optimize the surgeon's schedule for timely care.

The role requires medical scheduling experience, ophthalmology knowledge, and strong organization with attention to detail. This is an on-site position in a fast-paced medical office environment.

Qualifications

• Education: High school diploma or equivalent required. Medical office training preferred.
• Experience: Prior experience in medical scheduling, ophthalmology, or surgical coordination strongly preferred.
• Knowledge: Knowledge of cataract surgery procedures and terminology a plus.

Responsibilities

• Contact patients to review surgical recommendations, discuss available dates, and confirm scheduling.
• Provide patients with detailed pre- and post-operative instructions.
• Ensure patients complete necessary pre-operative testing and medical clearances.
• Answer patient questions regarding surgery logistics, timelines, and preparation.
• Accurately schedule cataract surgeries, laser procedures, and related appointments.
• Coordinate surgery dates with providers and surgery centers to maximize block utilization.
• Maintain accurate surgical logs and update the EMR system with scheduling details.
• Prepare and distribute surgical packets for patients, providers, and surgical facilities.
• Verify insurance coverage and obtain necessary pre-authorizations.
• Communicate patient financial responsibilities, including co-pays, deductibles, and premium lens options if applicable.

Skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Medical office training preferred

Tools

EMR systems

Scheduling software

Job description

Position:Oculoplastic Surgery Scheduler

Location: San Luis Obispo, CA

Job Id:301

# of Openings:1

Job Description: Oculoplastic Surgery Scheduler

Position Title: Surgery Scheduler
Reports To: Operations Manager / Lead Surgery Schedulers
Department: Surgical Coordination

Position Summary

The Surgery Scheduler is responsible for coordinating and scheduling physician ordered surgeries and related procedures for patients. This position serves as the primary liaison between patients, providers, surgery centers, and insurance companies to ensure timely, accurate, and efficient scheduling. The Surgery Scheduler plays a key role in optimizing the provider’s surgical schedule while delivering a positive patient experience.

Key Responsibilities

• Contact patients to review surgical recommendations, discuss available dates, and confirm scheduling.
• Provide patients with detailed pre- and post-operative instructions.
• Ensure patients complete necessary pre-operative testing and medical clearances.
• Answer patient questions regarding surgery logistics, timelines, and preparation.
• Scheduling & Documentation
  • Accurately schedule cataract surgeries, laser procedures, and related appointments.
  • Coordinate surgery dates with providers and surgery centers to maximize block utilization.
  • Maintain accurate surgical logs and update the EMR system with scheduling details.
  • Prepare and distribute surgical packets for patients, providers, and surgical facilities.
• Insurance & Authorization
  • Verify insurance coverage and obtain necessary pre-authorizations.
  • Communicate patient financial responsibilities, including co-pays, deductibles, and premium lens options if applicable.
  • Ensure compliance with billing and coding requirements related to cataract surgeries.
• Serve as a liaison between patients, providers, surgical centers, anesthesia groups, and internal staff.
• Work closely with technicians, billing staff, and surgery center teams to ensure seamless coordination.
• Escalate scheduling conflicts, patient concerns, or unusual circumstances to management promptly.

Qualifications

• Education: High school diploma or equivalent required. Medical office training preferred.
• Experience:
  • Prior experience in medical scheduling, ophthalmology, or surgical coordination strongly preferred.
  • Knowledge of cataract surgery procedures and terminology a plus.
• Skills:
  • Strong organizational and time-management skills.
  • Excellent communication and customer service abilities.
  • Proficiency with EMR systems and scheduling software.
  • Detail-oriented with the ability to manage multiple priorities.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of patient charts or supplies (up to 15 lbs).
• Professional demeanor in a fast-paced medical office setting.

Core Competencies

• Patient-focused with empathy and professionalism.
• Ability to multitask and prioritize effectively under pressure.
• Strong attention to detail and accuracy.
• Team-oriented with a collaborative approach to problem-solving.