Otalio Migration - BA (POS/Guest Services)

Capgemini; Miami (FL); On-site; USD 52,000 - 81,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Retirement benefits

Job summary

Tundra Technical Solutions is recruiting a Business Analyst for a 1-year shipboard and shoreside role in Miami, on-site. The BA will own requirements, UAT testing, and SOX evidence, coordinating with Guest Services, Dining, and Operations.

You will facilitate workshops, track dependencies in Jira/Confluence/TestRail, and support deployments, training, and adoption across multiple stakeholder groups, with frequent international travel.

Qualifications

• 5+ years of BA, system implementation, or hospitality technology experience.
• Experience with UAT, defect management, Jira, Confluence and TestRail.
• Public speaking and ability to lead training/workshops for groups.
• Ability to travel internationally frequently, including onboard assignments.
• Experience managing multiple initiatives in fast-paced environments.

Responsibilities

• Facilitate workshops to gather requirements for POS, Guest Services, and projects.
• Analyze impacts across dining, guest services, POS, and retail operations.
• Maintain traceability across requirements, user stories, tests, Jira, and SOX.
• Coordinate environment readiness, access management, and release planning.
• Plan and support UAT, testing across multiple workstreams.
• Support shipboard deployments and post-go-live activities.
• Develop training materials for restaurant managers and staff.

Skills

Business Analysis

UAT testing

SOX compliance

Test management

Project management

Tools

JIRA

Confluence

TestRail

Job description

Miami, FL, United States (On-site)

Contract (1 year 2 months)

Published 1 day ago

JIRA & Confluence

Business Analysis

UAT testing

sox compliance

test management

project management

The Otalio BA supports NCL’s migration from Fidelio to Otalio. The role owns the POS and Guest Services modules and contributes to related dining and digital initiatives. You’ll partner with Guest Services, Dining and Hotel Operations, Retail, QA, shipboard leadership, and the Otalio vendor team. This is a hands‑on delivery role with real visibility, both on the shoreside and on board the ships.

Key Responsibilities:

Requirements & Stakeholder Engagement:

• Facilitate workshops and working sessions to gather and document requirements, user stories, process flows, and acceptance criteria for POS, Guest Services, and special projects.
• Analyze impacts across dining, guest services, POS, and retail operations.
• Build strong working relationships across NCL departments and help bring the right stakeholders into key decisions.
• Track cross-team inputs (e.g., marketing assets, menu content, configuration data), dependencies, and risks, and keep partners aligned on timelines.
• Create and prioritize enhancements, gaps, defects, and tasks in Jira, and collaborate with Otalio on priority items by raising OCSM tickets.
• Maintain traceability across requirements, user stories, test cases, Jira tickets, and SOX evidence.

Product Delivery & Implementation:

• Support implementation and enhancements for Otalio applications, including POS, Guest Services, Kitchen Display Systems (KDS), View Only Menu, Dining Management, and view only menu solutions.
• Join solution design discussions with Product, Development, QA, and Otalio.
• Coordinate environment readiness, access management, and release planning.

Testing & UAT

• Plan, run, and report on UAT and integration testing in TestRail across multiple workstreams.
• Write test scenarios based on real shipboard workflows: dining, bars, retail, guest service management, and guest service requests.
• Facilitate testing sessions with shipboard users and operational stakeholders.
• Partner with Otalio and internal teams on defect resolution, and support SOX evidence collection.
• Coordinate business signoffs and share testing progress with stakeholders.

Shipboard Deployments & Hypercare:

• Support drydocks, new-build, repositioning, and crossing deployments and production releases.
• Help coordinate go-live readiness across Product, IT, QA, Otalio, and ship operations.
• Provide post-go-live support, triage priority issues, maintain RAID logs, and contribute to lessons learned.

Training & Adoption:

• Develop and deliver role-based training for restaurant managers, dining crew, guest services managers, and retail staff.
• Create department-specific training scripts and guides for Guest Services, Dining, & Retail POS.
• Support change management, business readiness, and adoption of new workflows.
• Prepare clear, well-reviewed documentation, meeting notes, and status briefs for company and NCL leadership.

Bring a problem-solving mindset, offering ideas and recommendations as the program evolves.

Required Qualifications:

• 5+ years of BA, system implementation, or hospitality technology experience, including requirements gathering across multiple stakeholder groups.
• Experience with UAT, defect management, Jira, Confluence and TestRail.
• Comfortable with public speaking and leading training or workshops for groups of 20+.
• Comfortable learning new platforms and navigating a large organization.
• Experience managing multiple initiatives at once in a fast-paced environment.
• Strong communication and relationship-building skills.
• Ability to travel internationally frequently, including onboard assignments, with flexibility as schedules evolve.

Preferred Qualifications:

• Cruise, hospitality, or F&B experience, including POS, dining, or guest services systems (Otalio, Fidelio, Micros, or similar).
• Understanding of dining operations, menu management, and guest service workflows.
• Familiarity with mobile device management or basic network concepts.
• Experience with system integrations in operational environments.
• Experience with Confluence and Agile delivery.

The pay range that the employer in good faith reasonably expects to pay for this position is $37.79/hour - $59.05/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.