Marketing Operations Rep - Loyalty- Part Time (Swing/Late Nights)

Theoceanac; Atlantic City (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Meal during shift

Free Parking

Paid Time Off

Job summary

The Ocean Casino Resort in Atlantic City is seeking a Marketing Operations Representative to greet guests, register them for the Player’s Club or Special Events, and assist with on-site setup and execution.

You will work in both the Player’s Club and at Special Events, deliver superior guest service, input data into the database, explain loyalty programs, and help maintain event signage and materials.

Qualifications

• Experience delivering high levels of guest service in a busy venue.
• Ability to input guest information accurately into a database.
• Ability to explain and promote loyalty programs and rewards.

Responsibilities

• Provide the highest level of guest service by greeting all guests pleasantly and with a positive demeanor.
• Answer all questions by guests and input their information into the database.
• Explain loyalty card programs and rewards to team members and customers.
• Enroll customers into the loyalty card program and update information as needed.
• Maintain awareness of promotions, events and programs and communicate them to staff.
• Assist in set-up and removal of event fixtures and materials.
• Prepare registration items for events and manage guest lists and tickets.
• Comply with regulatory requirements and company policies.

Skills

Guest service

Data entry

Loyalty programs knowledge

Communication

Education

High School Diploma or GED

Job description

About the Role

The Marketing Operations Representative will be scheduled to work in both the Player’s Club as well as at Special Events. They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player’s Club or a Special Event. They will assist in the set-up and close out, and on-site execution of Special Events and Promotions.

Position Responsibilities

• Provide the highest level of guest service by greeting all guests pleasantly and with a positive and cheerful demeanor.
• Answer all questions by guests and input their information into the database.
• Understands and explains loyalty card programs and rewards to team members and customers.
• Enrolls customers into the loyalty card program, updates existing information, issues cards and emphasizes the rewards and benefits of the card program.
• Maintain awareness of, and effectively communicates to other staff, property wide company promotions, events and programs.
• Assists in the placement and removal of stanchion ropes, metal stanchion signage, counter signage, chairs, tables, podiums and other physical requirement set-up items.
• Prepares registration items for Special Events and promotions, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed.
• Comply with all New Jersey regulatory requirements, departmental and company policies including Ocean Casino Resort ’s business ethics guidelines.
• May occasionally assist as needed issuing box office tickets.
• Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processed, customer lists, marketing plans and any other confidential information.

Essential Functions

• Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
• Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
• Must be able to lift at least 25lbs.

• High School Diploma or equivalent GED preferred.

• Ability to communicate with customers and team members in a clear and concise manner.
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English

• Training & Development
• Free Meal while on shift
• Free Parking
• Paid Time Off
• Pay Rate: $17.00/hour