Ocean Rewards Representative- Loyalty- Full Time

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

AD&D)

Paid Time Off

Free Parking

Pay Rate $17.50/hour

Job summary

Ocean Casino Resort is seeking an Ocean Rewards Representative to warmly greet guests and register their information for the Players Club. You will explain loyalty programs, enroll customers, and highlight rewards while coordinating with staff on promotions and events.

Responsibilities include assisting at special events, helping with show entry, and maintaining a high standard of guest service in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with customers and team members in a clear and concise manner.
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English.

Responsibilities

• Greet all guests personally with a positive, pleasant demeanor and register guest information for the Players Club.
• Answer questions and input guest information into the database.
• Explain Loyalty Card programs and rewards to guests and teammates.
• Enroll customers into the Loyalty Card program, update information, issue cards, and emphasize rewards and benefits.
• Communicate promotions, events, and programs to staff and guests.
• Assist at Special Events registration and on-site execution as needed.
• Assist Headliner Shows guests with entry, scanning tickets, and directions.

Skills

Customer service

Data entry

English communication

Guest greeting

Registration processes

Education

High school diploma or equivalent

Job description

The Ocean Rewards Representative is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information for the Players Club.

Position Responsibilities

• Provide high level of guest service by greeting all guests individually and pleasantly with a positive, pleasant and cheerful demeanor.
• Answer all questions by guests and input their information into the database.
• Understands and explains Loyalty Card programs and rewards to team members and customers
• Enrolls customers into the Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program.
• Maintain awareness of, and effectively communicates to other staff, property-wide/company promotions, events and programs.
• Will perform the duties of a Special Events Representative based on business needs. This includes but is not limited to assisting in guest registration, set-up, close out, and on-site execution of Special Events.
• Will assist at Headliner Shows, assist guests with entry by scanning tickets, giving directions, etc.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs

Qualifications

• High school diploma or equivalent GED preferred
• Ability to communicate with customers and team members in a clear and concise manner
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Pay Rate $17.50/hour