Ocean Import Specialist — Global Freight Career Growth

Deutsche Post; Minneapolis (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Minneapolis is seeking an Ocean Import Agent to manage shipment execution, be the primary contact for customers, and ensure service commitments while optimizing profitability and compliance.

You will oversee routing, invoicing, regulatory procedures, and collaboration with clients and suppliers to resolve issues and drive customer satisfaction. Strong communication and ERP skills are essential for success in this role.

Qualifications

• 2+ years of Ocean Import Industry related experience preferred.
• Strong financial business acumen.
• A quick learner with a “Can-Do” attitude and strong prioritization skills.
• Knowledge of INCO terms.
• Good computer skills (Excel, Word, PowerPoint).
• Cargo Wise systems knowledge is a plus.
• Hazmat certification is a plus.

Responsibilities

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Act as a customer first point of contact for shipment information, exception/complaint management and claims.
• Mange shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
• Execute necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Maintain close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention.
• Study and resolve issues in day-to-day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
• Resolve performance issues of suppliers, and propose solutions to improve performance.
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
• May provide functional guidance, advice or training to less experienced positions.
• Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively.
• Other Areas in Ocean Freight Operations:
• Create and/or confirm transport orders, perform and optimize bookings.
• Prepare, control and distribute all required Import/Export documents.
• Identify performance issues of suppliers.
• Update Customs shipment information and physical status, resolve customer issues and incidents.

Skills

Ocean Import experience

Financial acumen

Can-do attitude

INCO terms knowledge

Excel/Word/PowerPoint

CargoWise knowledge

Hazmat certification

Tools

CargoWise

Job description

DHL Global Forwarding in Minneapolis is seeking an Ocean Import Agent to manage shipment execution, be the primary contact for customers, and ensure service commitments while optimizing profitability and compliance.

You will oversee routing, invoicing, regulatory procedures, and collaboration with clients and suppliers to resolve issues and drive customer satisfaction. Strong communication and ERP skills are essential for success in this role.