Ocean Import Specialist — Customer-Centric Logistics

Danzas; Seattle (WA); On-site; USD 58,000 - 76,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Job summary

DHL Global Forwarding is seeking an Ocean Import Specialist in Seattle to manage ocean imports, ensure seamless workflow, and deliver exceptional customer service. You will coordinate with carriers, consignees, and internal teams to resolve issues and optimize scheduling.

The role emphasizes proactive communication, problem solving, and deep product knowledge to minimize disruptions and maximize customer satisfaction.

Qualifications

• Strong understanding of Ocean Import regulations and documentation.
• Excellent communication and customer-service mindset.
• Proactive, solution-oriented with a can-do attitude.
• Proficiency in Microsoft Office; knowledge of CargoWise is a plus.

Responsibilities

• Provide exceptional customer service and promptly resolve incidents.
• Cultivate enduring customer relationships and advocate for their needs.
• Collaborate with subject matter experts to create customized solutions to keep cargo moving.
• Coordinate with internal and external teams; demonstrate products and services as needed.
• Identify opportunities for account growth and assist with rate renewals and upselling.
• Stay updated on industry trends through trade teams and internal calls.

Skills

Customer service

Communication

Proactive problem solving

Attention to detail

Microsoft Office

Team collaboration

Tools

CargoWise

Job description

DHL Global Forwarding is seeking an Ocean Import Specialist in Seattle to manage ocean imports, ensure seamless workflow, and deliver exceptional customer service. You will coordinate with carriers, consignees, and internal teams to resolve issues and optimize scheduling.

The role emphasizes proactive communication, problem solving, and deep product knowledge to minimize disruptions and maximize customer satisfaction.