Customer-Centric Ocean Import Specialist

Joinimagine; Seattle (WA); On-site; USD 57,000 - 76,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical insurance

Vision insurance

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Seattle seeks an Ocean Import Specialist focused on customer service and end-to-end shipment coordination. You will manage ocean import movements, communicate proactively with customers, and collaborate with stakeholders to minimize disruptions.

Promote DHL’s digital tools, handle bookings, prepare import documents, and provide demonstrations of our services. You’ll identify opportunities for account growth and support rate renewals while maintaining meticulous attention

Qualifications

• Strong understanding of Ocean Import regulations and documentation.
• Enthusiasm for building deep and lasting connections with customers.
• Proactive and solution-oriented mindset, with a can-do attitude.
• Ability to resolve issues related to product movement and proactively communicate with the customer.
• Strong attention to detail and excellent communication skills (oral and written).
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel).
• Familiarity with CargoWise system is a plus.

Responsibilities

• Provide exceptional customer service and promptly resolve incidents.
• Cultivate enduring customer relationships and advocate for their needs.
• Develop customized solutions with SMEs to keep cargo moving.
• Collaborate with internal/external teams to address concerns.
• Demonstrate and train on DHL products and services as needed.
• Identify opportunities for account growth and support rate renewals and upselling.
• Stay updated on industry trends via trade teams and calls.

Skills

Ocean import regs

Customer service

Proactive communication

Attention to detail

Microsoft Office

CargoWise

Tools

Microsoft Office

CargoWise

Job description

DHL Global Forwarding in Seattle seeks an Ocean Import Specialist focused on customer service and end-to-end shipment coordination. You will manage ocean import movements, communicate proactively with customers, and collaborate with stakeholders to minimize disruptions.

Promote DHL’s digital tools, handle bookings, prepare import documents, and provide demonstrations of our services. You’ll identify opportunities for account growth and support rate renewals while maintaining meticulous attention